Manager, Billing Jobs

As a Billing Manager, your main responsibility will be to manage a Billing team; which is Geographically spread. Our Billing Teams are primarily responsible for issuing client invoices for a portfolio of projects for a Business Line and/or Geographic sub-region. Your daily activities will include organizing and planning the workload of team members to ensure timely and accurate execution of the billing process; supporting billing agents in their daily tasks, including identifying training needs; resolving billings related issues, measuring team performance and putting in place initiatives to increase process efficiency; building a relationship with internal clients by having frequent and regular communication (including Operations, Accounting and Shared Services)

As a Billing Manager, you will also be key player in continuous process improvement initiatives including optimization of the Shared Services Centre, ensuring service levels and quality meet expectations and identify process improvement opportunities and contribute to developing and maintaining up-to-date training materials and reporting tools.

Your Responsibilities:

• Resolve any issues and internal / external enquiries that cannot be resolved by the team members;
• Provide assistance to Shared Services Managers as required.
• Measure KPI’s to assess team performance and report achievements or deficiencies to your line Manager;
• Facilitate continuous improvement of processes through the identification and implementation of continuous improvement initiatives;
• Ensure the timely, efficient and accurate processing of all Billings transactions;
• Assist with the training, recruiting, and deployment of billings Team members (within a shared services group);
• Provide people leadership through coaching, on the job training and performance development of the Billings team;
• Develop a Team-Based culture;
• Establish work priorities, lead, supervise and manage all aspects of the Billings function;

Your Profile:

• Previous experience in coordinating / leading projects or teams;
• Knowledge of accounting, finance or revenue cycle is considered a plus;
• Strong customer service orientation
• Able to set priorities and efficiently organize team workload
• Knowledge of Billing, Order-to-Cash or Procure-to-Pay processes;
• Strong knowledge of MS Office (Excel, Word, Visio), SharePoint and Power BI
• Strong communication and collaboration skills
• Bilingual (English/French) is a plus;
• Analytical, problem solving and facilitation skills within a culturally diverse multi-location work environment is a plus
• Experience working in a shared-services / outsourcing environment
• Experience with Oracle ERP / Hyperion or EPM applications is an asset
• Strong team player with demonstrated leadership skills

About Us

WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

At WSP:

• We foster collaboration in everything we do
• We are future focused and challenge the status quo
• We have an empowering culture and hold ourselves accountable
• We are locally dedicated with international scale
• We value our people and our reputation

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe and the growing list of our clients including vaccination status as part of their mandated health and safety requirements to work with them, you will be required to provide proof of full COVID-19 vaccination to WSP as a condition of employment. You may also be required to undergo additional immunization to maintain a fully vaccinated status against COVID-19 whenever local Public Health Authorities recommend additional immunization.

Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

WSP Canada Inc.