Billing And Collections Specialist

Summary
Title: Billing and Collections Specialist
ID: 247867
Location: Quebec, CAN
Job Function : Finance
Description
At AlumaSafway, a BrandSafway company, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. If your seeking a fulfilling role with growth opportunities, please consider joining our growing team! We are seeking a Billing and Collections Specialist who will be responsible for collections of outstanding accounts receivable dollars, resolving customer invoice problems/disputes and reducing accounts receivable delinquency and performing various billing functions for the assigned region. This is an on-site position which may also be located in Ontario (Etobicoke, London, Ottawa, or Windsor).
A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more than 32,000 customers worldwide. BrandSafway was formed when Brand Energy & Infrastructure Services and Safway Group combined in 2017. We are a corporation of 35,000 employees with operations in more than 35 countries.
Responsibilities

• Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Perform other miscellaneous duties as assigned.
• Confirm and process lien releases bases on paid invoices.
• Makes daily collection calls and/or correspondence in a professional manner while keeping and improving customer relations.
• Process incoming funds and prepare daily bank deposit. Apply cash payments to invoices (if applicable).
• Responsible for monitoring and maintaining account adjustments, write-off, customer reconciliations and processing credit memos timely.
• Initiates credit checks to be done by corporate credit for new accounts. Providing the potential customer with the proper documents, a credit application, and/or a credit card authorization form for future business.
• Protect and maintain lien rights, minimizing bad debt losses.
• Prepare reports as needed
• Communicate and follow up when necessary, with the billing department, sales department, branch management, etc. to accelerate the collection process.
• Maintain status in collection software.
• Escalate contract, purchase order or other billing issues to senior management.

Skills & Qualifications

• Experience with Customer Collections, Accounts Receivable, and Customer Service environment.
• Ability to work independently and resolve problems in a timely manner.
• Requires good organizational skills and good judgment in making decisions
• Requires proficiency in Microsoft Office, including Excel and Outlook.
• High school diploma or equivalent
• Ability to comprehend legal documents such as waivers of lien and subcontract agreements.
• It is desirable for the incumbent to have previous commercial industry experience.
• Requires the ability to process and handle confidential and sensitive information with discretion
• French and English spoken/written communication skills (required)

BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status.
Notice To All Potential Job Candidates
Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for any special treatment or consideration. If anyone, regardless whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at [email protected] and provide the name of the individual and any other documentation or proof of such an act.