Bilingual Credit & Collections Analyst

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Opportunities to advance your career and mentorship programs on a local and global scale.
• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Diversity and inclusivity focused.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Competitive total rewards package.
• Profit sharing available.
• Participate in our celebrations, social events and offsite business events.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2023 and Greater Toronto's Top Employers 2022.

What will you do?

• Manage portfolio assigned to reduce DSO and past dues and provide updates to management, compile monthly portfolio data and reports as required
• Research and analyze accounts e.g. payment habits, sales history and previous collection steps prior to contacting debtors
• Collections, dispute resolution, order release and credit investigations for a broad spectrum of customers
• Follow up with various departments within the business to resolve customer issues relating to initial booking of orders, delivery of goods/services and fulfillment of projects. This requires in-depth knowledge of cross functional units and processes.
• Prioritize efforts and determine the most effective means of collections
• Customer interface and point of contact for the cash application team relating to payment allocation including follow-up of unresolved debit notes and invoicing disputes
• Maintain detailed online documentation of collection action taken and correspondence between customer (external and internal) regarding issues impacting payment
• Request appropriate adjustments and corrections, keeping accurate accounting records for each transaction
• Evaluate, recommend and document credit limits including research and review of customer profile, credit bureau reports, payment history, financial position, etc.
• Recommend customers to legal or third party action as deemed necessary, including consideration of debtors’ financial position and potential risk to the company
• Professional communication and appropriate etiquette required at all times
• Reconcile customer accounts using SAP information and reports
• Review and release blocked orders throughout the day, set appropriate parameters in SAP to facilitate automatic credit approvals while mitigating credit risks
• Establish and maintain effective working relationships with both internal and external customers
• Contact customers to secure payment, follow up on overdue balances and resolve issues

What will you need to succeed?

• Excellent written and verbal communication skills
• Customer service driven and results oriented
• Analytical, detail-oriented and organized
• Knowledge of construction industry preferred
• Systems proficiency in SAP and Excel
• The successful candidate for this position must be bilingual. Fluency in French and English (verbal and written) is required to perform the duties and responsibilities of the position for the following reason(s): The role requires interacting with English-speaking customers and suppliers across Canada and/or internationally; The role requires regular interactions with Siemens colleagues based outside of Quebec, nationally and internationally.
• University/College degree in related field
• 1-3 years of credit and collection experience

About Us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Siemens Canada is a technology leader providing comprehensive solutions for Smart Infrastructure and Digital Industries. We make real what matters by setting the benchmark in the way we electrify, automate and digitalize the world around us. Ingenuity drives us and what we create together in yours.

Making a difference together we raised $385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

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