Licensing Administration Clerk Jobs

Req ID: 23702
Vacancy Type: Temporary
Number of Positions: 1
Closing Date: 07/24/2023
Job Summary
The Licensing Administration Clerk reports to the Supervisor, Administrative Services and will possess strong customer service, excellent interpersonal, written and verbal communication skills to effectively work with the general public, stakeholders, elected officials and staff at all levels. Provide front-line counter service, processing applications, handle inquiries and complaints and ensure administrative provisions of licensing by-laws, schedules and policies are met. Detail oriented to ensure accuracy is essential while working with multiple programs and changing priorities in a high volume environment.
Duties and Responsibilities
Reporting to the Supervisor, Administrative Services, the successful candidate will work Monday to Friday 8:30 a.m. to 4:30 p.m. in the Compliance & Licensing Enforcement office located in the Mississauga Civic Centre:

• Ensure administrative provisions of licensing bylaws, schedules and policies are met;
• Process service requests using INFOR ensuring data integrity in the system;
• Adhere to administrative processes with an eye on continuous improvement;
• Process invoices following Corporate policies and procedures
• Ensure tracking and follow up of requests is maintained and deadlines are met
• Monitor and maintain licensing and permit records through continuous follow-up to completion;
• Perform daily balancing and reconciling processes and weekly revenue reporting
• Other duties as assigned
• Process applications and fee payment for licences/permits/exemptions in accordance with corporate policies and standard operating procedures,
• Monitor generic Outlook mailboxes and respond to emails
• Communicate directly with customers through all means of communication including in person, email, letters, phone and effectively handle inquiries and complaints;
• Create and maintain files along with supporting documents, ensuring confidentiality and in accordance with corporate record standards and retention policies

Skills And Qualifications

• Excellent organization and time management skills with the ability to plan and organize work, in a high volume environment with competing priorities that are time sensitive;
• Accuracy and attention to detail is essential to process information and complete varied tasks;
• Must be resourceful, flexible, adaptable, resilient and self-motivated to take initiative
• Ability to quickly decipher customer needs and exercise sound judgment when resolving issues;
• Knowledge and experience in processing invoices an asset;
• Strong customer service, excellent interpersonal, written and verbal communication skills required, including the ability to work effectively, liaise and exchange information with all levels of staff, elected officials, government agencies and the public;
• Front-line counter service experience and processing fee payment transactions is required;
• Team oriented with the ability to work on own initiative;
• General knowledge of by-laws would be an asset;
• Operates various office equipment and use of a variety of computer applications, programs and software simultaneously
• Proficiency in Word, Excel, Outlook, SAP, SharePoint is required; experience with Amanda, MAX, Infor and OmniRim would be an asset;
• Secondary School education and a Diploma in office administration preferred with a minimum of 3 years experience in an administrative clerk role or equivalent related experience and education;
• Handle and prioritize incoming and outgoing mail;

Hourly Rate/Salary: $ 31.75 - $ 42.34
Hours of Work: 35
Work Location: Civic Centre
Department/Division/Section: CPS/Corporate Services Dept , CPS/Enforcement Division , Compl & Lic and Charity Gamin Enf
Non-Union/Union: Non Union
A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.