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Company | Grammarly |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-10-13 |
Posted at | 8 months ago |
Grammarly is excited to offer a remote-first hybrid working model. Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub.
- Work cross-functionally with supporting teams during the sales cycle (eg. product, finance, legal, marketing) to move deals forward and ensure customer success.
- Drive revenue growth through proactive outreach to new and existing contacts within our existing customer base.
- Engage with customers online, at in-person meetings and at company events.
- Build relationships with and become a trusted advisor for senior executives and decision-makers across all departments within the company.
- Partner with leadership teams to uncover new product ideas and business opportunities.
- Own a named account list and develop strategic account plans to expand existing business.
- Gain a deep understanding of our customers’ businesses and challenges and consult on the value Grammarly provides.
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the product.
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
- Actively contributes to voice customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution.
- Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team and customers are based.
- Relentlessly sets aggressive short and long-term goals and possesses a strong internal drive to achieve them.
- Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.
- Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
- Identifies ways to create new leads and other sales opportunities within existing accounts. Has experience working with various stakeholders, from senior executives of large companies to end users.
- Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.
- Has a proven track record of delivering very high value to their book of business.
- Embraces our MOVE principles–Move fast and learn faster, Obsess about creating customer value, Value impact over activity, and Embrace healthy disagreement rooted in trust.
- Has a solid understanding of subscription business models, including freemium, free trial, account expansion, and upsells.
- Nice to Have: bilingual in Spanish.
- Actively advocates for customers, working cross-functionally with PMs, engineers, marketers, and others to delight customers and help them meet their business goals while being empathetic to other teams’ processes and priorities.
- Searches for reasons and causes. Has the ability to synthesize quantitative and qualitative data, make data-driven decisions, and use (sometimes incomplete) data to identify gaps and opportunities.
- A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
- Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
- Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Home office stipends
- Wellness stipends
- Paid parental leave
- Learning and development opportunities
- Caregiver and pet care stipends
- Admission discounts
- 401(k) and RRSP matching
- Disability and life insurance options
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