Key Account Specialist Jobs

SAXX Underwear Co. is looking for a Key Account Specialist to join the team based at our Vancouver office location. This is your opportunity to be part of a globally growing brand in a dynamic work environment. SAXX was ranked #1 men’s boxer brief brand in the USA and listed as one of Fast Company’s Best Workplaces for Innovators 2022!

THE KEY ACCOUNT SPECIALIST WILL….

Provide best-in-class service for a portfolio of key retail partners and their servicing account managers as well as internal and external teams, including sales, logistics, information services, finance & marketing. Alongside various responsibilities, this position is accountable for releasing sales orders to meet revenue targets, ensuring accurate and timely EDI order and forecast administration, replying to customer and sales team inquiries, and identifying sales opportunities. The Key Account Specialist will report directly to the Compliance & Key Account Manager.

As a Key Account Specialist, you are detail-oriented with exceptional organizational abilities and excellent verbal and written communication skills. Your proficiency in MS Office, coupled with your superior analytical approach and strong work ethic, make you an asset to our team. You also have a positive attitude and are passionate about contributing to the growth of the business while having fun along the way.

RESPONSIBILITIES INCLUDE:

CUSTOMER SERVICE:

• Answer incoming calls and emails with professionalism and product knowledge.
• Conduct additional projects as required and assigned by the Compliance & Key Accounts Manager.
• Proactively seek procedure improvements across all key accounts processes and service levels.
• Effectively escalate decisions to the Compliance & Key Accounts Manager or Sales Directors as appropriate.
• Work alongside EDI partners, compliance, logistics, and IS teams to develop and implement best practices.
• Establish productive relationships with partners in assigned key accounts, including reps, buyers, and compliance.
• Take ownership of customer issues and follow problems through to resolution.
• Keep accurate records of discussions or correspondence with customers.

ORDER BOOK MANAGEMENT:

• Advise Demand Planning of any significant changes to seasonal forecasts.
• Ensure that pending orders are up to date and supply risks are communicated to buyers and account managers.
• Liaise with compliance teams as required to ensure that vendor compliance data and processes are maintained.
• Work with cross-functional teams to deliver approved value-added services.
• Execute timely and accurate order allocation to deliver monthly revenue targets.
• Work with account managers to resolve delivery exceptions.
• Deliver assigned key account performance objectives as defined by Wholesale Operations & Sales Directors.
• Work with key account buyers to resolve order discrepancies.
• Validate that vendor pricing and terms requirements accurately reflect on sales orders.
• Accurately document key accounts processes and workflows.
• Enter key account forecasts each season.

REQUIRED QUALIFICATIONS:

• 2 – 4 years experience in a wholesale account specialist role.
• Highly detail-oriented with the ability to deliver accurate information on a timely basis.
• Process-driven with the desire and ability to maintain confidentiality.
• Strong working knowledge of Excel.
• Ability to confidently adjust quickly to changing priorities and conditions.
• Excellent verbal and written communication skills.
• Desire to meet and exceed expectations, going the extra mile for internal and external customers and partners.
• Desire and ability to rely on fact-based data solutions
• Proficient in MS Office, including teams' communication channels.
• Ability to prioritize and exercise excellent judgment in discerning priorities.
• Highly efficient and organized.
• Works effectively with complexity and change, often in ambiguity.
• A professional presence and confidence to communicate with all levels of the organization.
• Curious and seeks out opportunities for development.

NICE TO HAVE:

• Experience working with D365 or an ERP system
• Knowledge of Power BI
• Knowledge of SPS fulfillment

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every qualification. At SAXX we are dedicated to building a diverse, inclusive and authentic workplace community, so if you’re excited about this role, but your past doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You might just be the right candidate for this or other roles.

WHY WE THINK YOU’LL LOVE WORKING WITH US

• Hang out with the cute and cuddly dogs at our headquarters (Woof!)
• Join one of the fastest-growing companies in Vancouver and find opportunities to grow in your own career—offering advancement opportunities for our team members is important to us!
• Free products? Yes please! Every SAXX employee receives an annual $600 credit to treat themselves and the people in their life to our premium products.
• Enjoy access to an in-office gym, along with on-site showers.
• Get additional healthcare support through a virtual healthcare platform and a health spending account.
• 3 weeks paid vacation.
• During the COVID 19 pandemic, we learned most of our roles are remote-friendly. Although there may be times where it is required or more effective to be in the office for certain meetings or tasks. As the pandemic evolves, we will continue to adjust our working arrangements as necessary.
• We offer equitable salaries, a comprehensive employer-paid benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support your well-being.
• Have your birthday off to celebrate in style.
• Participate in a Group RRSP matching program.
• Stay fueled with healthy snacks, coffee, and tea.
• Four paid days off dedicated for you to volunteer in your community and to support causes that matter to you most.
• Be part of a team of incredibly talented, passionate, and empowered people focused on building and innovating.
• Make an impact with your work—each person has an equal opportunity to contribute to our goals.

TO APPLY…

Please forward your resume and quote KEY ACCOUNT SPECIALIST in the subject line. No phone calls, please. We appreciate your interest in the role, however; only successful applicants will be contacted for an interview. Thank you for your interest in a career with SAXX.

Please keep tabs on your junk/spam folders. Our emails may end up there and we want to make sure we have the opportunity to connect with you!