Key Account Manager - Online

Role Summary

As the Key Account Manager for Online, you are responsible for increasing satisfaction and sales for Eminence’s authorized Online Partners managed exclusively by Eminence’s Central Office. You will support Online Partners by conducting daily outbound calls, scheduling and leading business review meetings, and providing expert knowledge of products and promotions to deliver key support and communications that increase sales and satisfaction of Eminence Online Partners. You will work collaboratively with the Key Account Specialist – Online and other teams within Eminence to monitor and manage Eminence brand representation presented by Online Partners and all other Online channels. You will report directly to the Inside Sales Manager – House & Online.

Responsibilities

• Regularly audit and follow up to ensure that Eminence Online Partners are meeting Eminence Brand Standards
• Provide Extraordinary Customer Service in a professional and friendly manner during all interactions
• Present Online Partner Sales information during monthly online sales meetings
• Collaborate with Marketing and Supply Chain to deliver new product launches and promotion information, including digital and print materials and purchase pack information to Eminence Online Partners
• Successfully manage the achievement of the monthly, quarterly & annual revenue targets. Track and report each Online Partner’s sales revenue against monthly, quarterly, and annual targets
• Organize after-training gratis products to be sent to each account
• Perform any other Sales-related duties, as required
• Schedule, prepare and lead monthly business meetings with Eminence Online Partners
• Work with the Brand Protection Specialist to monitor and combat diversion of Eminence products
• Utilize appropriate business language in CRM notes
• Maintain a high level of knowledge of Eminence’s products and services to ensure all Online Partners are supported and provided with expert product knowledge
• Collaborate with Customer Education to provide training and schedule onsite visits with International Trainers
• Ensure all Online Partner orders are processed within the same day if received before 2pm
• Attend meetings, as required
• Monitor returns from Eminence Online Partners and take actions to reduce the percentage of products returned
• Forecast annual revenue for assigned accounts at the beginning of each Eminence fiscal year, including creating Partnership agreements and managing the execution of the Partnership agreements throughout the year
• Build relationships and identify growth opportunities with Eminence Online Partners
• Assist Online Partners with all aspects of their business to increase sales

Qualifications

• Background in the Esthetic or Health & Beauty industry – preferred
• Computer skills (especially MS Word, Excel, Outlook, and PowerPoint)
• Second or third language – preferred
• Demonstrated Customer service and problem resolution experience – minimum 3 years
• Leadership experience – asset
• Inside sales experience (particularly in a Call Centre environment) – minimum 3 years
• Event management experience – preferred
• Account management experience, particularly in high volume and/or strategic account development – minimum - 3 years
• Experience with Eminence product line – preferred
• Training facilitation experience – asset
• Outside Sales experience – asset
• Customer Relationship Management (CRM) software experience – asset
• B2B or B2C Sales Experience – minimum of 2 years
• Ability to use initiative, independent judgment and problem-solving skills

Total Rewards

• Competitive salary, quarterly and annual bonuses based on individual and company goals
• Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts

The Application

Please submit a resume with a cover letter.

Closing date for applications: Thursday, September 14th, at 9pm PST.