Head/Manager Of Business Development & Business Intelligence

Native Women's Association of Canada is a National Indigenous Organization representing the political voice of Indigenous women, girls and gender-diverse people in Canada, inclusive of First Nations on and off reserve, status and non-status, disenfranchised, Métis and Inuit. They were founded on the collective goal to enhance, promote and foster the social, economic, cultural and political well-being of Indigenous women within their respective communities and Canada societies.

JJob description

PURPOSE OF THE POSITION

Under the authority and supervision of the Chief Operating Officer, the Head of Business Development & Business Intelligence is responsible for planning and implementing comprehensive internal and external business development programs that increase revenue and profits. This role is in a key position to formulate innovative business development strategies with the leadership team. The Head of Business Development & Business Intelligence forms productive and sustainable relationships with staff as well as driving client growth. Achieves budget targets in both revenue and department expense categories and will oversee, manage, support and coach the staff in this group.

The Head of Business Development & Business Intelligence will work collaboratively with the COO or her delegate for overall operations and strategic planning for the Unit.

RESPONSIBILITIES

Head of Business Development & Business Intelligence will:

• Commission market research and analysis, as needed.
• Assist in the development and creation of marketing campaigns for new products and services including budgeting and expenditure planning.
• Participate in developing a process to gather continuous feedback from clients.
• Manage day to day work of “business group” staff.
• Monitor budgets.
• Assist COO and management in the development of new revenue generation projects.
• Assist in the development and implementation of marketing plans.
• Lead business development team including: Events Director, Coordinators, tour guides, marketing and sales and other staff in the team including cafe staff and store staff.
• Responsible for public relations with stakeholders.
• Other duties as needed.
• Assess operational issues in regard to competitiveness, staying current in terms of trends and innovations delivering events.
• Promote the mission and values of the organization both internally and externally, as well as oversee the adherence to values and mission.
• Stay up to date with external and internal developments in the environment for identifying new market segments.

Supervision of Unit Personnel

Main Activities

• Respond to leave requests, timesheet approval.
• Responsible for overall supervision of the Unit.
• Undertake probationary reviews and annual performance evaluations as required.
• Act as a mentor and coach and promote staff professional development.
• Manage the workload of the unit.
• Review quality of work to ensure high standards are met by the Unit Team.
• Ensure each individual is trained and accountable for their duties.
• Perform other related duties as required.
• Handle other human resource issues as they arise.
• Meet with other senior management as required.
• Assign tasks and duties to the staff.
• Ensure a professional development plan is in place for the Unit Personnel.
• Schedule and ensure regular unit meetings and bilateral meetings with staff; and,
• Engage in conflict resolution if required.

EDUCATION AND EXPERIENCE

· Minimum bachelor’s degree in business, marketing, or related field required.

· Minimum 5-10 years working experience in business development and/or marketing required.

· 5 years of Procurement experience (desirable).

· Experience in managing a diverse workforce.

· Relevant experience working or volunteering with Indigenous peoples, groups, or organizations is an asset: and,

· Relevant experience working or volunteering with Not-for-profit organizations or corporations is an asset.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

The employee must have proficient knowledge in the following areas:

• Knowledge of strategic and operational planning and program review.
• Knowledge of leadership and management principles and practices.
• Strong knowledge and understanding of Indigenous Peoples in Canada and internationally, their cultures, histories and traditions.
• Some understanding of social policy (including violence prevention and impacts, housing, etc.).
• Knowledge of government systems and bureaucracy with regards to funding, politics, public policy and legislation.
• Knowledge of key issues impacting Indigenous women and girls in Canada and internationally.
• Understanding and knowledge of Indigenous issues, and norms and standards relevant to promotion and protection of Indigenous women's rights.

Skills

The employee must demonstrate the following skills:

· Excellent organizational, strategic, planning and implementing skills.

· Ability to process vague, abstract verbal and written instructions to create plans for upcoming events, etc.

· Excellent management writing and verbal communication skills.

· Strong presentation, written, and verbal skills.

· Proven skills to interact effectively with employees in order to direct workflow, assess performance and assign duties.

· Understanding of the industry and area of service.

· Able to create realistic schedules and meet deadlines under stress and interruptions.

· Confident with decision making in regard to determining project guidelines, purpose, following through and completion.

· Understanding of financial reports including budgetary guidelines and project expenditures.

· Ability to assign and delegate work, problem solve, answer questions and evaluate results of performance.

· As a well-informed liaison, influence client on NWAC’s service opportunities.

· Ability to create marketing plans for services.

· Computer literacy, including effective working skills of MS Word, Excel, PowerPoint, Adobe products and e-mail required.

· High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.

· Ability to follow through and complete overlapping projects.

· Strong writing and verbal communication skills in English and French.

· Strong research and analytical skills.

· Ability to supervise a large team and develop a strong teamwork environment.

· Ability to carry out culturally appropriate gender-based analysis.

· Excellent interpersonal skills.

· Ability to apply sound judgment and make decisions within the area, often on short notice.

· Ability to prioritize, multi-task and organize work effectively and under pressure.

· Ability to conduct research in cooperation and consultation with the NWAC Provincial/Territorial Member Associations and with diverse stakeholders.

· Ability to facilitate meetings; and,

· Ability to carry out research, analyze data, and advance effective advocacy and communication strategies, in partnership with other policy units, under the supervision of the CEO.

PERSONAL ATTRIBUTES

The employee must maintain strict confidentiality in performing duties. The employee must also demonstrate the following personal attributes:

• Dependable and understanding of the importance of meeting deadlines.
• Respect for and understanding of Indigenous women's issues in Canada.
• Understanding of the importance of quality work.
• Time management and punctuality.
• Coachable and adaptable.
• Honest, sincere, considerate and truthful.
• Approachable, articulate and determined.
• Resilient, proactive and positive; and,

WORKING CONDITIONS

NWAC strives to be an employer that properly resources and supports all employees. To that end NWAC, endeavors to provide a clean, safe and secure workplace with various support mechanisms and operational flexibility. The following list describes assumptions about working conditions:

• Employees are expected to multi-task with possible interruptions from colleagues and management.
• Management may be expected to work odd or long hours; and,
• Travel may be required.

Job Types: Full-time, Permanent

Salary: $70,000.00-$80,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee assistance program
• Dental care
• Store discount
• Commuter benefits
• Paid time off
• Company pension
• Wellness program
• Vision care
• Extended health care
• Disability insurance
• Tuition reimbursement
• On-site parking
• Life insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Experience:

• Business development: 1 year (preferred)

Work Location: In person