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Exensio Technical Account Manager (Be Manufacturing)
Company | PDF Solutions |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-21 |
Posted at | 11 months ago |
A Technical Account Manager serves as the primary contact for key clients working closely with Sales Account Executives. End users of the Exensio® client software are typically Yield, Test, Product, Packaging and Assembly Engineers
- Specific responsibilities include:
- Manage all pre and post sales activities for strategic customers
- Build and execute project plans for all of the above activities
- Develop relationships with key customers at multiple levels, especially with key customer stakeholders and sponsors
- Drive presales activities including software demonstrations, analysis, ROI
- Drive value with customers by helping them use Exensio® to identify and solve yield problems, analyze data
- Drive regular business and technical reviews both internally and with customers
- Support sales in expanding products sold and increasing business with existing strategic accounts as well as winning new business by taking initiative to drive change (improvements)
- Develop case studies and custom training material based on customer data
- Work closely with the post sales delivery& support teams during project execution.
- Manage customer expectations, measure / monitor key account metrics, coordinate
- Ability to listen and comprehend the customer’s needs by being an effective communicator
- 7+ Years in Semiconductor Yield, Product, Test, Packaging or Assembly Engineering
- Highly professional, self-motivated and self-managed individual
- Solid background in the use of basic statistical methods (ANOVA, t-test, correlation, Cpk, etc)
- Strong semiconductor Yield, Product, Test, Packaging or Assembly Engineering background
- Excellent oral and written communications skills
- International travel required
- Statistical analysis of semiconductor data using a Yield Management System (dataPOWER®, Exensio, Klarity-ACE, Yield Explorer, YDI Genesis, Data Conductor, etc.) or a Statistical software package (JMP, Splus, SAS, etc.)
- BS in Electronics Engineering, Physics, Microelectronics, Computer Engineering, IE. MS Preferred
- Experience working with / managing OSAT relationships
- Previous experience in value based presales of technical software or cloud based software solutions
- Experience implementing / overseeing online escape prevention strategies at Assembly & Test
- Adaptive test experience strongly desired
- Knowledge of advanced statistical techniques (Regression / modeling, DOE, data mining, etc.)
- Experience with project planning software (Smartsheet, MS Project, etc)
- Experience with Advantest tester platforms
- Previous experience with PDF software such as Exensio®, dataPOWER®, or Maestria tools or Tibco Spotfire is highly desired
- Familiarity with SEMI E142, E10 standards
- Experience deploying / overseeing deployment of Enterprise wide monitoring and control software for Assembly & Test
- System level test / traceability experience
- Experience in more than one area of semiconductor manufacturing
- Experience with non-logic / CMOS device manufacturing
- Experience with CRM software (salesforce, service cloud, etc)
- Advanced packaging scheme experience (wafer level packaging, chiplets, etc.)
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