Employer Services Representative (Contract)

We are seeking a Employer Services Representative to join our BPA team in Mississauga.
The Employer Services Representative’s job functions include processing of employer benefit contributions reports and maintaining enrollment data of benefit plan participants as specified by client Collective Bargaining Agreements, contract specifications and the benefit plan summary. He or she ensures contribution reports are verified for accuracy in order to determine benefit plan entitlements for members, identify employer payment irregularities, initiate collection efforts and carry out delinquency procedures.
The Employer Services Representative will:

• Communicates with and answers enquires from other departments.
• Learn and understand the applicable Collective Agreement and the benefit entitlements as per the benefit plan summary in order to accurately process member and employer information.
• May be required to deal with drug card providers.
• Reports directly to Employer Services Supervisor.
• Adhere to BPA and Trust Fund privacy policies.
• Direct funds and initiate appropriate payments for benefit fund expenses and member entitlements
• Deals directly with participating employers, benefit plan members, union representatives and staff, and internal Consultants.
• Monitor employer account details to identify irregularities and over or under payments. Run monthly delinquency reports to determine missing employer contributions. Follow steps to collect delinquent accounts in timely manner including telephone calls, emails, and registered letters in accordance with the BPA Delinquency Guide.
• Escalate appropriately to management, accounts that remain as delinquent for further investigation.
• Other duties as may be assigned from time to time by Management
• Receives cheques and employer contribution reports on daily basis, and is responsible to ensure payments accurately match to report. Balance and audit reports. Details to check include hours, rates, calculations plus additional information. Credit employer accounts. Close analysis of employer reporting is required to ensure accuracy.

To be successful as a Employer Services Representative with BPA, you will need:

• Exposure to office administration and clerical processes particularly related to data analysis, and account reconciliation.
• Minimum secondary school graduate, post secondary education preferred.
• Demonstrated mathematical aptitude.

All-star candidates will have:

• Knowledge of the BPA Delinquency Guide, and ability to apply guidelines to day-to-day work.
• Skill in performing detailed numerical computations.
• Ability to multi-task, work under pressure and meet deadlines.
• Strong interpersonal and customer service skills.
• Excellent written and verbal communication abilities.
• Ability to closely analyze and focus on detailed reporting and investigate discrepancies.
• PC proficient with strong knowledge of Microsoft Office (Excel and Word skills essential).
• Ability to organize and prioritize workload.
• Knowledgeable on relevant Collective Agreement and associated benefit plan.

What's in it for you:

• A retirement savings plan with company contributions
• Learn by working alongside our experts
• Extended health care and dental benefits
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Competitive compensation
• Assistance for the completion of industry designations

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
About BPA:
BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.
Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected]