Customer Service, Shipping And Quality Assurance Coordinator

Company Description

Veolia's ambition is to be the benchmark company for ecological transformation. With nearly 230,000 employees worldwide, the Group designs and implements innovative, useful and practical solutions for water, waste and energy management. Through its three complementary businesses, Veolia contributes to developing access to resources, preserving available resources and renewing them. By 2021, the Veolia group will have supplied 79 million people with drinking water and 61 million with wastewater, produced nearly 48 million megawatt hours and recovered 48 million metric tons of waste. Veolia Environnement (Paris Euronext: VIE) achieved consolidated sales of 28.508 billion euros in 2021...

The Customer Service, Shipping and Quality Assurance Coordinator provides reception and general administrative duties and administrative support services to the Materials Recovery Facility (MRF), primarily to the Plant Superintendent , Marketing Manager and management and administrative. The Incumbent prepares outbound product shipping schedules and processes all related logistics documentation. The the incumbent directs delivery drivers for both inbound and outbound loads. This position represents the organization as the first point of contact for external clients, vendors, and visitors. Provides back-up support to the Administrative Assistant during breaks and periods of absences.

Key Responsibilities

The duties of the Customer Service, Shipping and Quality Assurance Coordinator are as follows, but not limited to:

• Assists manager on IT tools management and Kizeo lists
• Forecast and create a shipping schedule weekly and send off to key stakeholders.
• Proactively visually checks commodity quality
• Updates and maintains various spreadsheets for Production Superintendent and Supervisors as required (daily, weekly, bi-weekly, monthly)
• Surveying end markets for pricing and makes recommendations for distribution
• Attends to telephone duties and main reception. Professionally greets, directs and signs in visitors.
• Assists managers as needed with special projects as assigned.
• Logistics – communication with drayage companies, customers and other visitors – problem solve when issues arise.
• Maintains effective working relationships and communications with visitors, peers, management, and other Company departments’ staff and client representatives. Effectively resolves any conflicts in a timely and respectful manner to achieve positive and healthy working relationships and workplace environment.
• Promotes a quality-first work ethic and attitude to provide a service of the highest standard achievable.
• Proactively promotes through example a safe work ethic, attitude, and workplace. Understands and complies with all safety policies, standards, and procedures to achieve a safe work environment and safety for all staff and visitors as well as the Company’s, Client’s and Regulatory Agencies safe work objectives and requirements.
• Actively supports other initiatives of the Plant to promote a healthy and positive work environment and enhance employee morale and engagement.
• Scale out trucks on the computer and prepare paperwork according to loading information.
• Receives mail and packages and distributes them to appropriate employees.
• Completes other duties as assigned.
• Understands and promotes the Company’s, and the Division’s mission statement, values, and strategic goals.
• Inputs shipping data into various spreadsheets and programs, send to appropriate people.
• Receives customers cheques and reconciles them
• Assists to manage consumables in relation with shipping, quality and shipping
• Professionally responds to telephone/in-person/electronic inquires. Provides routine company information to internal and external clients and vendors as required.
• Assists production supervisor on inventory management
• Direct incoming loads to appropriate loading dock and communicate with forklift drivers throughout the process.
• Provides required information to marketing manager
• Assists staff with photocopying, faxing, scanning, e-mailing and miscellaneous typing.
• Prepares out-going mail and courier packages. Arranges for pick-up.

Qualifications

KNOWLEDGE, SKILLS AND TALENTS:

• Ability to complete all conditions of employment including criminal record check, pre-employment medical, and background check.
• Ability to maintain confidentiality to comply with all regulatory requirements and Company Privacy and Confidentiality policies and procedures.
• Minimum of High School Diploma with related Post-Secondary Business Courses and/ or training.
• Effective organizational and creative-problem solving skills
• Preference for 3 to 5 years’ related experience.
• Effective verbal and written communication skills to facilitate and promote open discussions and understanding
• Professional appearance and demeanor is required.
• Attentiveness to details and ability to manage a diverse workload within a fast-paced environment with changing multiple priorities and frequent interruptions
• Excellent interpersonal and conflict management skills to facilitate working effectively with wide range and number of people, including peers and Production Superintendent, and employees at the plants and other departments, divisions, and management within all levels of the organization
• Minimum of 2 years experience in an administrative role.
• Ability to work collaboratively as part of a team as well as independently with minimal supervision
• Strong customer service attitude and commitment to providing exceptional customer service and quality results
• Effective time management, decision-making, and planning and organizing skills.
• Ability to work with sensitive and confidential information and situations. Demonstrated professionalism, maturity and diplomacy are required.
• Prior experience in a regulated and/or industrial plant environment is a definite asset.
• Intermediate to advanced level computer skills to operate MS Office Suite (especially Outlook, Excel, and Word)
• Effective negotiation, persuasion, and listening skills to facilitate successful resolution of visitor, employee and management concerns and requests

Work Environment

General hours of work for the Customer Service Representative will be Monday to Friday, 8:00 am to 4:30 pm; with a 30-minute unpaid lunch break. Position is based on a 40-hour work week. and is permanent.

Additional Information

Why join our Resourcers team? Come and resource the world with us!

• Competitive compensation, pension and benefits;
• Challenges to suit you and the absence of routine;
• Internal and external training and coaching programs;
• Multi-disciplinary work teams and a working environment focused on health and safety.
• Acting today to create tomorrow's world; A company in constant growth;
• The opportunity to develop your career according to your professional goals;
• A multitude of large-scale projects where you can put your talent to good use;

We thank all applicants for their interest, but only those selected for further consideration will be contacted.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.