Sales Quality Assurance Specialist

• This role is not to handle the quality of the product but to ensure that issues and escalations are handled appropriately *
• This will be a 1-year contract for maternity leave coverage*

We are an industry-leading sales and marketing firm that has a passion for developing innovative and customized marketing programs to engage consumers directly with our client’s brands. Over the past 10 years, we have been in partnership with one of Canada’s most reputable telecommunications companies and helped them acquire countless customers. As our sales team is growing, we now have this exciting opening for a Sales Quality Assurance Specialist.

The purpose of this role is to promote excellent sales quality and customer service by providing consistent monitoring measurements. The candidate will be working directly with Operation Manager to ensure that quality issues and escalations are communicated and handled appropriately.

Responsibilities of Sales Quality Assurance Specialist:

• Help Operation Manager with audits and investigations to ensure that corrective actions and change control have been implemented by the sales teams.
• Support the investigation process through the compilation and management of files as well as monitoring the timely completion of corrective actions.
• Collaborate with all departments to keep compliance requirements up to date.
• Maintain all quality-related training programs and confidentiality of information.
• Monitor both internal and external benchmarks to assure sales procedures are adequate and in compliance.
• Assist Operation Manager with the communication of sales quality measurements, trends, best practices, and improvement opportunities to sales agents in both individual and group settings.

As a Sales Quality Assurance Specialist, You Will Get:

• A flexible hybrid working structure
• Competitive-based salary at $40 – 45k per year after bonuses.
• Full training and support from experienced team members and management.
• Full-time and long-term professional career.

An Ideal Candidate Will Have:

• High School Diploma or a combination of education and experience.
• To be flexible and available on evenings and weekends to assist with special calls/requests
• A strong ability to analyze data in a database/spreadsheet.
• Demonstrated accuracy and attention to detail.
• High level of critical thinking with a passion for continuous improvement and learning.
• Experience with computer software such as Word, Excel, and PowerPoint.

We are a hard-working and fun-loving company. If you are looking for a great opportunity with a fun and supportive team, send your resume by replying to this ad.

Powered by JazzHR

uhI17uS0Jq