Coordinator, Operations – Rural & Northern Locum Programs

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

Want to make a difference in your career? Consider this opportunity.

Within the COVID 19 Pandemic Response portfolio, the Health Force team is focused on the advancement health human resources (HHR) initiatives focused on building and optimizing health workforce capacity in critical health system areas, supporting priority populations through equitable access to HHR, building a provincial HHR repository/database, maximizing and optimizing health professional recruitment supports, and providing crisis response/system stabilization solutions to HHR challenges.

Reporting to the Manager or Lead, the Coordinator is accountable for working collaboratively with the team to coordinate the delivery of one of OH’s Rural & Northern Locum Programs.

Here is what you will be doing:

• Assesses and develops operational policy recommendations for leadership, to improve overall program performance and operational efficiency.
• Managing multiple projects to support program evolution and optimization while maintaining ongoing program operations.
• As a member of the locum program team, Specialist will support leadership on all aspects of program operations, issues, data, trends and options for program delivery.
• Monitoring program/community locum needs and
• Maintains a portfolio of locum physicians including recruitment, review of physician applications/eligibility, credentialling and contract management.
• Provides timely and diplomatic customer service and issues management to hospitals, community representatives and locum physician stakeholders to problem solve, communicate, and resolve all manner of administrative and logistical issues required to support physician coverage and patient access under significant pressures and tight timelines.
• Regularly participates in discussions with physicians, communities, hospitals, ministry or other agency staff and stakeholders to provide program advice/resources and jointly brainstorm when there are local challenges concerning physician coverage or other health human resource issues.
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested
• Usage while proactively identifying program trends/potential issues for leadership.
• Maintains locum program IT solutions and databases, records and archiving requirements and data integrity.
• Provides customer service and stakeholder management with an excellent working knowledge of rural and northern healthcare, hospitals/communities and physician providers. This includes:
• This includes investigating, assessing, documenting, and providing options and recommendations to leadership regarding physician, hospital, and community program eligibility.
• Ensuring accurate and timely issuing of physician payments, including communicating payment parameters to locums and hospitals/communities, processing expense and travel time claims and work with program leadership on review/audit and sign-off as part of a regular payments process.
• Performs the day-to-day operations for the delivery of a dynamic and complex locum program to support high-need rural and Northern hospitals/communities that are experiencing significant staffing challenges.
• Maintains relationships of trust and credibility with key program stakeholders, notably, hospital and physician leadership, healthcare administrators and locum physicians.
• Maintains a portfolio of hospitals/communities including review of participation applications/eligibility assessments, posting schedules, communicating program parameters and expectations, and performing ongoing program needs assessments.
• Preparing presentations, briefing materials, statistical reports and external communications for internal management, the ministry, and other stakeholders.

Here is what you will need to be successful:

Education and Experience

• Minimum of four to six years of related experience in non-profit sector, healthcare and/or government is preferred.
• Post-secondary education in an appropriate discipline (such as health administration, health services, social sciences or political sciences) or equivalent combination of education and experience

Knowledge and Skills

• An understanding of Ontario’s health system and specifically, knowledge of the hospital/health care sector and current health human resource pressures and issues, including physician recruitment and retention challenges and best practices.
• Excellent analytical skills to prepare and maintain spreadsheets, use databases, produce accurate financial reports, and to report on trends, key issues and recommendations.
• Research, analytical and problem-solving skills to investigate issues pertinent to the program, ability to find trends in program data, identify options, and make recommendations.
• Ability to work well under pressure and use good judgement in assessing difficult situations
• Comfortable working in a dynamic, fast-paced environment with a degree of uncertainty or ambiguity
• Discretion to maintain confidential and sensitive personal information.
• Organization, prioritization, time management and attention to detail to manage a high volume of work in a fast-paced environment with multiple priorities and deadlines
• Excellent oral and written communication skills to maintain stakeholder relations with an emphasis on customer service delivery and consultation
• Diplomacy, tact and political savvy to resolve complex issues, while remaining calm and poised in stressful situations. Demonstrated ability to work independently in a self-directed manner with minimal supervision, and as part of a team
• Knowledge of MS Office programs and web applications.

Employment Type: Temporary Full-Time (Mat-leave)

Paygrade and Zone: 4A

Location: Toronto, Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.