Commercial Property Manager Jobs

ACML’s team is growing! Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you!
WHO ARE WE?
With over 50 years of experience throughout North America, Angus Consulting Management Limited (“ACML”) is one of Canada’s most trusted facility operations management companies. We have extensive knowledge managing critical environments including data centers, healthcare facilities, commercial facilities, central utility plants and Public Private Partnership projects.
WHO ARE WE LOOKING FOR?
Primary Duties
ACML is actively seeking a Property Manager located in downtown Toronto, ON who will be responsible for the communication and coordination of all Hard FM services at the commercial facility in accordance with the Management Agreement. The Property Manager is involved in all aspects of day-to-day operations of the property, including Maintenance & Repair, Tenant Relations and accounting while liaising with other 3rd party service providers such as security, janitorial services, landscaping, and snow removal to ensure efficient and effective operations of the sites are maintained. The main responsibilities will include, but are not limited to, the following:

• Assists Operations team in purchase order process along with future initiatives towards improving process efficiency
• Develops/maintains working relationship with client, tenants, building operations staff and suppliers/contractors/external service providers to discuss problems, potential solutions and facilitate delivery to tenant service
• Supervises, mentors and coaches FM supervisory staff in their delivery of Hard FM services at the site .
• Participates in and supports other duties as assigned.
• Ability to communicate effectively with line staff (i.e., building operators) and provide direction to them as they execute their day-to-day activities.
• Meets with owners, clients, and operational staff to provide advice on enhancement of operational efficiencies related to the property maintenance and service delivery.
• Monitors/tracks operational performance statistics; runs CMMS reports; conducts root cause analysis; financial reports/statements; consolidates data/information into concise business report(s) for management review/action; prepares other operational reports, as requested.
• Develops/maintains processes to track work order progress, action items, inquiries, complaints, problem resolution, etc. to facilitate closure of work requests in accordance with performance-based service agreement. Follows up re: outstanding service requests.
• Oversees day-to-day property operations including security, maintenance, property administration, etc.
• Provides oversight and accountability for the FM operations team as it relates to maintaining and delivering time-based service metrics for the sites.
• Directs/supports dispatch function including resourcing of staff; sets priorities and develops/maintains administrative policies/procedures.
• In collaboration with next level management, defines personnel's skill/competency gaps and creates/implements career development plans.
• Contributes to the development of new or improved applicable policies and procedures.
• Receives/coordinates tenant service work requests by providing excellent tenant service. Respond to client requests/problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff. Follow-up with the client to ensure satisfactory resolution of the issue.
• Ensures that there is always 24-hour emergency coverage for the property.

Qualifications:

• General knowledge of health & safety legislation, codes, etc. an asset.
• Advanced level computer skills (such as Microsoft Office suite, ERP systems, etc.).
• Knowledge of facility operations/maintenance an asset; general knowledge of building systems and related codes/legislation an asset.
• Post-secondary education in facilities/property management preferred (or equivalent combination of education and experience).
• Ability to work in a fast-paced, multiple tenant environment and to apply various tenant specific requirements to individual service request situations.
• Working towards an RPA through BOMA/BOMI or CPM through Real Estate Institute of Canada.
• Demonstrated ability to learn/apply new processes (including learning new software)
• Understanding of accounting (e.g., revenue/expenses, capital), purchase orders and project reporting (e.g. cost/revenue analysis).
• Ability to work independently and within a team.
• 5+ years of progressive commercial property management experience;
• Strong customer service orientation/skills; commercial experience an asset.
• Critical thinking skills with demonstrated analytical/problem solving skills.

WHY SHOULD YOU APPLY?
We work hard to find the right people and provide opportunities for them to flourish.
We offer a collaborative environment with experienced leaders and room to grow. We are a company that values integrity, continuous improvement and operations excellence. A full list of the benefits and perks that we offer is available on our website https://acml.ca/careers/.
If you’re as excited about the future of our company as we are, we would love to hear from you! We welcome and encourage all qualified candidates to submit a detailed resume.
We are an accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Accessibility
ACML is committed to providing an accessible work environment. Upon request during the recruitment process, ACML will accommodate applicants with disabilities.
For more information on our Accessibility Program please refer to our Accessibility Policy (https://www.acml.ca/?q=accessibility)
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