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Related keywords
- Property Manager
- Commercial Property Lease Administrator
- Senior Commercial Property Manager
- Associate Property Manager
- Commercial Manager
- Commercial Property Accountant
- Commercial Property Manager
- Senior Commercial Property Accountant
- Commercial Property Senior Associate
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Company | Angus Consulting Management Limited |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-05 |
Posted at | 9 months ago |
ACML’s team is growing! Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you!
- Monitors/tracks operational performance statistics; runs CMMS reports; conducts root cause analysis; financial reports/statements; consolidates data/information into concise business report(s) for management review/action; prepares other operational reports, as requested.
- Ensures that there is always 24-hour emergency coverage for the property.
- Oversees day-to-day property operations including security, maintenance, property administration, etc.
- Directs/supports dispatch function including resourcing of staff; sets priorities and develops/maintains administrative policies/procedures.
- In collaboration with next level management, defines personnel's skill/competency gaps and creates/implements career development plans.
- Receives/coordinates tenant service work requests by providing excellent tenant service. Respond to client requests/problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff. Follow-up with the client to ensure satisfactory resolution of the issue.
- Assists Operations team in purchase order process along with future initiatives towards improving process efficiency
- Develops/maintains working relationship with client, tenants, building operations staff and suppliers/contractors/external service providers to discuss problems, potential solutions and facilitate delivery to tenant service
- Meets with owners, clients, and operational staff to provide advice on enhancement of operational efficiencies related to the property maintenance and service delivery.
- Contributes to the development of new or improved applicable policies and procedures.
- Provides oversight and accountability for the FM operations team as it relates to maintaining and delivering time-based service metrics for the sites.
- Develops/maintains processes to track work order progress, action items, inquiries, complaints, problem resolution, etc. to facilitate closure of work requests in accordance with performance-based service agreement. Follows up re: outstanding service requests.
- Ability to communicate effectively with line staff (i.e., building operators) and provide direction to them as they execute their day-to-day activities.
- Participates in and supports other duties as assigned.
- Supervises, mentors and coaches FM supervisory staff in their delivery of Hard FM services at the site.
- Working towards an RPA through BOMA/BOMI or CPM through Real Estate Institute of Canada.
- 5+ years of progressive commercial property management experience;
- General knowledge of health & safety legislation, codes, etc. an asset.
- Knowledge of facility operations/maintenance an asset; general knowledge of building systems and related codes/legislation an asset.
- Strong customer service orientation/skills; commercial experience an asset.
- Ability to work in a fast-paced, multiple tenant environment and to apply various tenant specific requirements to individual service request situations.
- Ability to work independently and within a team.
- Advanced level computer skills (such as Microsoft Office suite, ERP systems, etc.).
- Post-secondary education in facilities/property management preferred (or equivalent combination of education and experience).
- Demonstrated ability to learn/apply new processes (including learning new software)
- Understanding of accounting (e.g., revenue/expenses, capital), purchase orders and project reporting (e.g. cost/revenue analysis).
- Critical thinking skills with demonstrated analytical/problem solving skills.
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