Clerk, Chronic Disease Management

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.
Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more .
We are currently looking to fill a Casual opportunity for a Clerk, Chronic Disease Management at the Diabetes Health Centre located in Tri-Cities, BC.
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Fraser Health is proudly recognized as a BC Top Employer . Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.
Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.
Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
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Detailed Overview
Under general supervision, performs a variety of clerical duties related to the operation of the Chronic Disease Management Clinics. Schedules and books out-patient appointments; makes follow-up appointments for visits, tests, and referrals; receives, greets, and directs patients and visitors; transcribes and processes physician orders; arranges for patient tests, communicates with other patients and hospitals, answers the telephone, and responds to general inquiries. Registers patients into the computerized system and completes related registration documentation, assembles and maintains patient charts, and performs keyboarding and data entry duties.
Responsibilities

• Maintains associated records for payroll including entering hours into the system, posting the work schedule, and printing and maintaining daily sign-in sheets.
• Arranges meetings by performing duties such as setting times, booking rooms and equipment, and typing and circulating notices, flyers, and agendas.
• Reviews outpatient booking request forms for completeness such as patient demographics, signed consent, recent history, and physical.
• Assembles and maintains patient charts by inputting patient data and information into relevant system and attaching documentation to chart such as laboratory and special examination reports.
• Performs reception duties for the programs including answering telephones, directing calls, taking messages, providing information of a general nature, greeting and directing visitors to the appropriate location, and informing appropriate health care professional of patient arrival.
• Performs related clerical duties such as key boarding, data entry, filing, composing correspondence for review and signature, establishing and maintaining filing systems, preparing and maintaining statistics, producing reports, ordering supplies through stores and delivering and picking up items. Opens, dates, and distributes mail.
• Acts as a communications link for the clinic; communicates with other departments and hospitals, as required, to share and receive information and to assist in admissions, discharges, and transfers, as required.
• Performs other related duties as assigned.
• Transcribes and processes physician orders and performs necessary follow-up action; arranges patient tests and receives and maintains patient test results.
• Receives patients upon arrival to the clinics and obtains/confirms information required to register the patient. Registers patient into computerized system and completes related registration documentation.
• Schedules, books, and coordinates out-patient appointments by receiving appointment requests, making follow-up appointments, adjusting arrangements in accordance with patient and clinic requirements and assigning to the appropriate time, date, and location.

Qualifications
Education and Experience
Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk program plus one year recent, related experience or an equivalent combination of education, training, and experience.
Skills And Abilities

• Physical ability to carry out the duties of the position.
• Ability to deal with others effectively.
• Ability to keyboard at 40 w.p.m.
• Ability to utilize a variety of computer software applications.
• Ability to organize work.
• Ability to communicate effectively both verbally and in writing.
• Ability to operate related equipment.