Business Development Manager, Broker

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

The Manulife Bank Business Development Manager, Broker (BDM), represents Manulife Bank as a key senior relationship manager within a specified geographic territory, and is responsible for promoting the Bank’s full range of mortgage products and services by actively working with elite mortgage brokers to generate Bank mortgage sales. This role will focus on building relationships, educating and training mortgage brokers on our unique mortgage product offering, and will look for look for opportunities to actively further promote other Bank offerings in the broker space.

Key Accountabilities

Individual Accountabilities:

• 10% - Share best practices and collaborate with other Manulife Bank Business Development Managers across the organization while delivering on organizational efficiencies by highlighting opportunities for improvement in existing products and services as well as new product opportunities.
• 5% - Partner with other Manulife Financial and Manulife Bank representatives to build mortgage broker interests in Manulife Bank debt management, loan and deposit solutions.
• 40% - Develop, maintain and expand mortgage broker relationships within a specified geographic territory though regular strategic contact/meetings articulated in your annual business plan and act as an information resource for the full range of Bank mortgage products and services
• 15% - Perform front line business risk management function through awareness, support and implementation of compliance and company policies with mortgage brokers, including supervision of sales related activities. Responsible for escalation of market conduct or compliance related concerns to the National Partnership Leader and Bank Compliance.
• 30% - Optimize delivery of value-added products, service and advice while enhancing sales efforts through consultation and demonstrating the merits of integrated Bank products and services with a mortgage brokers business. Support mortgage brokers by working directly with centers of influence, accountants, real estate agents and participating in client seminars.

Key Shared Accountabilities

• Coordinating Bank territory business development activities with other Manulife and Manulife Bank representatives.

Special condition – work from home opportunity with travel required within assigned territory.

Job Requirement/Competencies

• Superior sales and customer service abilities
• Highly organized and self disciplined
• Excellent negotiation skills
• Sound understanding of personal and commercial lending policies and practices
• Presentation /Communication Skills
• Ability to travel throughout territory
• 5+ years experience in the Mortgage broker environment
• Business planning skills
• Have or be working toward an industry designation, AMP, etc
• 7 or more years of banking/credit experience
• Good understanding of regulatory / legal environment and issues
• Good knowledge of Manulife Bank mortgage products, including Manulife One
• Time and territory management skills
• Good working knowledge of PC Windows environment

− Consulting and strong active listening skills

− Strong presentation skills (both in one-on-one and group settings)

− Strong written and verbal communication skills

• Product Expertise

− Expert knowledge of Manulife Bank products and systems

− Strong understanding of residential and commercial lending policies and practices

− Strong knowledge of marketing concepts, sales strategies and product applications

− Strong knowledge of competitive positioning

• Relationship Management Skills

− Ability to persuade and negotiate

− Can mentor developing team members

− Ability to build and maintain business relationships with wholesalers of other company departments

− Diplomacy and conflict management skills where financial advisors/ mortgage brokers may meet communication of company policies with resistance.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [email protected] for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.