Business Analyst Or Senior Business Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

The Financial Processes and Modernization (FP&M) department, also known as, Integrated Financial Solution (IFS), is responsible for delivering world class Enterprise financial reporting and analysis systems. The department is a hybrid business/IS organization structure that brings together staff specializing in several disciplines: IS/IT, project management and business and financial analysis skills.

The incumbent will be part of FP&M Treasury Processes team working on projects involving new or existing applications and processes. Their main responsibility is to ensure system solutions and related processes support overall company objectives and ensure the integrity and quality of financial data. This involves vendor/in-house application deployment, onboarding of business processes to ERP, enhancements, steady state support, troubleshooting problems, finding opportunities for increased effectiveness or efficiency in Financial and Treasury processes.

Responsibilities

• Ongoing operational support (including monitoring, setup, and end user support),
• Ensure that the issues are identified, tracked, reported and resolved in a timely manner
• Project manage small to medium initiatives (as required) according to the established project management methodologies
• Maintaining a controlled, reliable, accessible and stable financial reporting environment.
• Application development, supporting global financial process change initiatives and leading change throughout the business units,
• Lead testing by preparing required test plans/matrices and performing functional and system integration testing of the application
• Proactively resolve issues by consulting various partners
• Data governance/process controls/quality/maintenance/integrity,
• Closely work with the IS teams to explain and clarify the technical specifications and rationale in order to help create solutions that would meet business needs.
• Steady state maintenance and enhancement of existing production tools / processes
• Create and maintain thorough and accurate project documentation (including functional and technical design specifications) according to the project management methodologies
• Interact professionally with clients and business areas to deliver a high quality of service
• Implementing changes and upgrades to the ERP, data marts structures and all other systems supported by FP&M,
• Support ad-hoc analysis to determine root cause of production problems and develop timely solutions
• Provide Business Systems Analysis support by working with the Global Treasury cash operations to define and refine requirements /specifications, data transformation, process re-engineering, automation, configurations, support functional and integration testing, training, implementation and end user roll out.
• Communicate effectively to all levels of the management to report project status and critical issues requiring their attention

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

What We Are Looking For

• Capability to independently learn new systems / technology
• Comfortable analyzing and organizing large volumes of data
• Strong organizational skills (ability to prioritize and work on multiple tasks with challenging priorities)
• Experience with citizen developer tools like Power Apps, Power BI, or Alteryx is a plus
• Exceptional analytical, diagnostic, and problem-solving skills
• Ability to work in a dynamic, fast-changing environment
• Experience in working on initiatives driving process automation
• Flexible and adaptable when dealing with change
• Ability to work under tight deadlines, handle various tasks and manage ambiguity
• Minimum 5 years of professional experience in business systems analysis function within Treasury cash management and/or Finance area

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Professional development and leadership opportunities.
• Flexible work policies and strong work-life balance.

Our commitment to you

• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Continuous innovation We invite you to help redefine the future of financial services.
• Values-first culture We lead with our Values every day and bring them to life together.
• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

CAN, Ontario, Toronto, 200 Bloor Street East

Salary range is expected to be between

$68,775.00 CAD - $114,625.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.