Bilingual, Junior Payroll Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Are you interested to work in an innovative area with great opportunities?

Our Group Benefits business is focused on creating an experience that is easy and meaningful to our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger.

The Plan Sponsor Administration team links people, technology and expert services to simplify group benefits administration and provide a consistent, powerful member and client experience. Our team supports our Group Benefits clients, coordinating efforts to provide world class benefits administration and customer service.

If you enjoy working in a fast paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for! Plan Sponsor Administration is looking for a Bilingual, Junior Payroll Analyst to join our team. The successful candidate will be a highly motivated, influential, and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.

Does this sound like you?

• Get it done mentality, flexible & adaptable to change, resiliency with ambiguity
• Produce high quality deliverables on time
• Action Oriented Problem Solver
• Exceptional customer service focus
• Strong Negotiation & Influencing Skills
• Collaborative Team Player
• Excellent verbal and written communication skills

What You Will Do

• Schedule and coordinate running the files
• Send the files to the client
• Quality-check the files
• Comparing multiple sources of documentation to build a test plan for each client
• Manage payroll files, which includes:
• Set up the system that allows the file to run
• Identify inconsistencies between documentation and the enrolment tool and log defects as the need arises
• Collaborator engagement, including consistent communication throughout the life cycle of the testing process
• Investigation into defects to resolve root cause as well as following the item through to successful completion
• Answer inquiries about the files and their content
• Business User Acceptance Testing

What You Bring

• You learn FAST.  You pick up new ideas, concepts, technologies, and tools easily
• You successfully manage competing priorities like a champion
• Excellent communication skills in French and English
• You have excellent knowledge of Excel and are comfortable learning new applications and tools
• You “go with the flow” and can adapt to change, and even embrace it
• You’re comfortable driving solution progress forward – even when your team doesn’t have all the answers yet.  Dealing with the unknown and uncertain is no big deal for you
• You demonstrate accountable behaviours – you take initiative, and show ownership in everything you do
• You’re a capable and innovative problem-solver. You don’t like to stand by when you notice that there’s something that could work better for your team or Manulife.  You want to improve things – and you do something about it!
• You enjoy working with partners, have top-notch communication skills and are passionate about making their work easier and more efficient
• You love seeing your team and members of your team succeed. You use the knowledge and skills of your team members, even those with less experience than you
• You never lose sight of the customer - their needs and their experience in doing business with us.  You put the customer at the center of everything you do
• You realize that the need to continue to learn and invest in your own development is a never-ending journey. 
• You improve morale on your team with good humour and passion for your role
• You maintain your composure and best-self during challenging times or challenging interactions

Strong Assets

• Prior experience in a payroll environment or working with payroll files
• Knowledge and experience in the financial industry and specifically Group Benefits

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$45,150.00 CAD - $75,250.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.