Administrative Assistant (Documentation) Jobs

Are you looking for a stimulating and dynamic job in the surrounding area of Waterloo? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for (3) Administrative Assistants (Documentation) for one of our clients in the insurance industry.

What is in it for you:

• Hourly salary of $21.
• Full-time, 37.50 hours per week (occasional overtime may be required).
• Opportunity to work in a dynamic and professional environment.
• Work schedule from 8:30 a.m. to 4:30 p.m.
• Focus on work-life balance to ensure your wellbeing and productivity. This position offers a hybrid work arrangement, with 3 days working remotely and 2 days in the office.
• 06-month contract with strong potential for permanent employment.

Responsibilities:

Documentation:

• Using Microsoft Word to implement changes and updates to documents.
• Assessing and negotiating target deliverable dates to meet client expectations, demonstrating sensitivity to customers business needs.
• Maintaining the departmental write-up database/repository.
• Ensuring documents include correct spelling/grammar.
• Ensuring safeguarding of those documents deemed “sensitive” in nature.
• Processing New Business documents and/or revisions of documents per established service standards (to ensure accuracy and adherence to timelines).
• Processing documents using prescribed/department tools and workspaces.
• Assisting in document configuration management.
• Preparing/packaging/publishing completed documents (for delivery to clients).

Working with clients and internal partners:

• Understanding and analyzing customer needs to recommend system setup that supports those needs.
• Partnering with service representatives, implementation specialists, clients, and advisors to clarify a GB plan’s design so final output accurately reflects customer expectations.
• Supporting departmental initiatives, as required.
• Interpreting a customer’s GB plan design details and seeking clarification, as needed, to ensure the "right" outcome/customer satisfaction.
• Participating in projects, as requested and where possible, to ensure service standards are met.
• Investigating and resolving escalated issues or complaints.
• Managing work priorities in a multifunctional environment.
• Responding to inquiries from internal business partners.

What you will need to succeed:

• Experience in formatting documents.
• Bilingual in English and French (spoken and written).
• Possess high attention to detail.
• Ability to multi-task to achieve delivery dates.
• Exceptional communication skills, including customer-oriented communication.
• Experience in a service admin role.
• Ability to work under pressure, meet customer needs and adapt to a changing environment.
• Negotiation skills with the ability to work towards acceptable outcomes; offer solutions.
• 2-3 years experience of document administration.
• Experience with SharePoint and Outlook.
• Analytical, organizational, and self-starting abilities.
• Degree or diploma in Communications, Technical Writing, Literature, or a combination of acceptable work experience.
• Experience in editing and revising documents.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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