It Documentation Lead Jobs

• Remote Hiring
• Job Title/Role: IT Documentation Lead

Mandatory Skills: Technical Writer

JOB SUMMARY:

The Lead is responsible for the oversight and delivery of all customer-facing product documentation for a particular product line. In this role, the Lead serves as a liaison between the overall product team and the team of technical communicators assigned to the product. The Lead acts as a single voice for the technical communications group, ensuring that product documentation impact is factored in to every release or feature enhancement, and establishing expectations for delivery of the documentation set. In addition, the Lead ensures that all documentation deliverables adhere to corporate and departmental guidelines, are continuously improved, and are delivered on-time and error free.

JOB RESPONSIBILITIES:

• Develop, write, and maintain technical product documentation, along with supporting materials relating to software packages.

• Work with Product Release Manager and Project Manager to coordinate scheduling and staffing issues.

• Create and maintain documentation plans for use in communicating with the overall product team, in regards to which documents will be delivered for the release.

• Create and maintain project plans to ensure that all documents are delivered by the established completion dates.

• Act as a representative at project meetings and point of contact for technical communications product level issues.

• Participate in all feature reviews and determine impact to the product documentation.

• Act as a resource manager and assign writers to feature teams as appropriate.

• Attend meetings regarding new feature development and provide input into the user interface design.

• Develop, write, and maintain technical product documentation standards.

• Act as a subject matter expert (SME) for the product.

• Provides mentoring for new technical communication hires.

• Maintain awareness and basic understanding of applicable industry and business standards and regulations.

JOB REQUIREMENTS:

Education Preferred: Bachelor’s degree or greater in applicable field, or equivalent experience.

Work Experience:

· 8+ years of professional experience in related field.

· 3+ years health care industry experience in a team environment.

· 5+ years hands-on experience developing formalized business and software documentation through traditional and Agile development lifecycles.

· 3+ years demonstrating excellent skills with MadCap Flare or similar content authoring tool.