Account Manager - Member Services (Info-Tech)

As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.

Major Responsibilities

• Actively seek to increase product knowledge.
• Manage and respond to inbound requests from members.
• Ensure the CRM contains accurate account details and contact information.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
• Own all account management conversations with secondary account stakeholders.
• Complete scheduled and ad hoc data queries of our CRM
• Create and execute sales and service activity plans. Manage member life-cycle tasks, including scheduling and eventually leading calls.
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.

Education and Experience

• Experience working as part of a team an asset.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• University degree.

Skills

• Active listening: Able to identify client needs; asks great questions & listens
• Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
• Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
• Planning & Organization: Set daily schedules, plan territory, setting plans for account growth ext.
• Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication.  Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.

ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process