It Support Helpdesk Jobs in Vancouver, British Columbia

MUST have recent A+ certification OR demonstrate expert PC support skills

This is a mid-level role for an experienced helpdesk/deployment technician

Work is assigned via ticket queues and verbally by the team manager

Provide studio users with in-person support as well as remote support over Teams

MUST have 3+ recent years of real experience with hands-on PC building and/or Helpdesk during the entire 3-year period

Candidates will be subject to technical screening by IT staff to verify these requirements

Creates and updates standard operating procedures (SOPs) to improve the teams’ knowledge through knowledge management.

Acquire and maintain current knowledge of relevant IT policies in order to provide technically

Manages ticket quality by executing ticket auditing across North America.

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

2+ years of troubleshooting in a multi-user high availability environment experience

2+ years of PC repair, troubleshooting, deployment and liquidation experience

Ongoing management of the organizational hardware program, including responsibility for hardware procurement, inventory management, and our evergreen refresh program.

Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.

Comp TIA A + Certification, CCNA, or similar, preferred.

Other Certifications are a strong asset: ITIL, Google IT Support, Microsoft Azure.

Experience with ticketing systems such as ServiceNow, FreshService, or similar.

Must be customer service oriented with strong interpersonal skills.

Thirst for technical knowledge and expanding your skills set.

BCIT or working towards a similar diploma (BCIT Business Information Technology Management or Applied Computer Information Systems)

Smart, a quick learner, flexible, works well with people and self-managed.

Have excellent communication skills, both verbally and written

Excellent interpersonal skills including: teamwork, respect, courtesy, and discretion.

Customer-centric and passionate about solving problems in a team environment.

Good working knowledge of cybersecurity best practices and measures (antivirus, malware management, security policy implementation)

Assisting with management of user accounts and subscriptions for licensed software

2+ years post secondary education in network/IT/computers

2+ years working experience in a laboratory environment, R&D or GMP.

Experience in desktop/laptop hardware troubleshooting and parts upgrades

Networking experience is a plus (VPN, connectivity, working with ISPs)

Applicants must have A+ certification or equivalent experience.

2 years of IT experience.

Applicants must reside within British Columbia preferably Vancouver Island.

Current criminal record check will be provided.

A friendly, personable, 'can do' attitude is necessary.

Up to 80 hours of extra paid personal leave per year

Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management

Good Knowledge of Group policy, Puppet as configuration management tools and Encryption

Fulfil User Account Management requests, including Access Card Management

Management of local communication and collaboration channels (Fixed & Data Lines, A/V Equipment etc.)

Maintain the asset database and hardware inventory for Vancouver Office; Manage stock of IT Equipment and maintain Lifecyle Management

Strong knowledge and experience of operating system administration (Windows OS / Ubuntu / Mac OS)

Minimum 2 years of experience in a technical support capacity.

Strong knowledge of computer hardware, software, applications, and network systems;

Skillful in troubleshooting technology-related problems in a busy working environment;

Experience working with Active Directory, DNS, DHCP, Roaming profile, VLAN, VPN, and Virtualization (vSphere, ESXi6.0/6.5);

Experience maintaining a ticketing and inventory system.

Excellent interpersonal & relationship building skills;

Install software via centralized computer management system - MangineEngine Endpoint Central Cloud.

List of job duties or job description.

Manage hardware and software inventory.

Maintain an internal knowledge base for users to reference.

Look for ways to improve customer experience.

Title of the position to fill.

Assisting with SALTO and Kantech FOB creation and management, firmware updates, network troubleshooting as needed.

Assisting the IT Manager in department consultation, development and deployment of an organizational-wide knowledge-base.

Post-secondary education in Computer Science or Information and Computer Systems and/or related experience in a professional office environment.

Previous IT technical support work experience in a busy office environment is preferred.

Detailed-oriented with strong technical aptitude, including intermediate to advanced MS Office skills, especially in Word and Excel.

Excellent communication and interpersonal skills.

Great health and benefits package

Remote work option at your own discretion

Have an understanding, with practical experience, of how IT Helpdesks work

Great organizational skills and attention to detail

Demonstrated experience working with cloud-based service providers

Fun team atmosphere (we’re a pretty great group of people to work with!)

Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools

1+ years in overall IT support experience

Support experience for Windows AD, Windows, Mac OS, and Linux

Strong communication skills, both written and verbal, and organization skills

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person, through ticket system or over the phone.

Manage and maintain IT systems and databases

Assist with the development of IT policies and proceduresRequirements:

Previous experience in a similar role

Good knowledge of Windows server, MS Office, Active Directory and Exchange

Knowledge of networking and network security

Excellent communication and customer service skills

Have 2-3 IT support experience, corporate environment preferred.

Understand the requirements and demand of ExT and other VIP clients.

Excellent communication and customer service skills

Strong problem-solving and troubleshooting skills

Experience working in-person with clients.

Experience with administration of Active Directory, Exchange, and 0365 Suite.

Excellent presentation, time management, and collaborating skills.

Stay abreast of trends in end-user support, management, technologies, sourcing, and other market trends

Focus on harmonization, SLA (Service Level Agreement) maturity, Maintenance agreements, root cause analysis via problem management and incident management

Manage and ensure compliance of IT solutions to both security and other regulatory requirements

Strong knowledge of ITIL framework and have managed transformation and ongoing operations of Retail and Office technology support.

Manage IMAC activities for all stores

A college or university post-secondary education in Computer Science, or equivalent job-related experience

Provides 1st level support for on premises & remotely connected staff

Support local & remote users via support tickets and documentation.

Manage software licenses and assign as needed

2 to 3 years of experience in a similar role

Strong customer service, organization, planning and execution skills

[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]

[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]

Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Example: Excellent verbal and written communication skills

College diploma, in Computer Science, or a combination of equivalent education and work experience required

5+ years' experience in an IT Service desk environment, and 2 years in a 2nd/3rd level support hardware/software

IT Service Desk - HelpDesk– Mandatory Skills

IT Service Desk - HelpDesk - Preferred Skills

Working with SCCM as well as providing end-user support for hardware and software issues

This is an on-site role

Perform additional duties or assignments as directed by management.

A minimum of 5 years’ experience support PC and laptop hardware and software in a corporate environment.

Excellent Technical Knowledge of PC and Mac and desktop hardware, including printers, scanners, and peripheral devices.

Excellent technical knowledge of PC operating systems and client configuration in a Hybrid Actice directory environment.

Hands on hardware troubleshooting experience.

Excellent interpersonal, customer service, and communications skills via email, phone, and face to face required. Fluent in both English and Spanish.

Location : Calgary AB Canada ( Initial Remote )

•Minimum 3 + years’ Experience on programming languages such as C#, Java, Python & C++.

•Experienced and fully engaged in Software Development Life Cycle (SDLC).

•Experience in a technical role such as software engineer, solutions engineer, or similar.

•Azure Knowledge is an added advantage.

•Experience in production support and customer interaction

Contribute to the management of backup and restoration systems.

Oversee day-to-day administration of our Windows server environment, including Active Directory, DNS, DHCP, and associated applications.

Resolve network connectivity concerns, including VPN support.

Utilize imaging and deployment tools (similar to SCCM) to ensure uniform workstation and application deployment.

Develop and maintain comprehensive procedural documentation and user-centric issue resolution guides.

Present timely and innovative solutions to intricate problems.

Degree in Human Resources Management, Psychology, Economics or other relevant fields (desirable).

Maintain our self-service knowledge base to keep information up to date and relevant for employees.

Generate and analyze HR reporting, drawing useful insights and offering recommendations.

Co-facilitate the governance with stakeholders, present the engagement metrics and offer recommendations for improvement

Outstanding attention to detail, analytical and organisational skills.

Excellent communication skills (written, verbal and interpersonal).

Support the IT Manager and Director IS/IT with administration tasks and participate in new technology investigations.

Essential Physical Requirement: Ability to lift 40 pounds and sit/stand for 8 hours

Strong communication and customer service skills in English.

Experience in technical support for Microsoft Office, Windows, Active Directory, and Office 365.

Significant experience in customer service.

Windows Certifications (MCSA, CompTIA A+) or other desktop certifications.

Proven analytical and problem-solving skills.

Good written, oral, and interpersonal communication skills.

Team-oriented and skilled in working within a collaborative environment.

College diploma or university degree in Computer Science and/or 2-3 years of work experience in the IT field.

One or more of the following certifications:

2-3 years of experience supporting computers, printers, mobile devices, and business applications.

Must-have skills/ experiences/ education/ designations:

Nice-to-have skills/ experiences/ education/ designations:

Work with stakeholders to manage problems.

SQL - Experienced in SQL, be able to debug

Post-secondary degree in Computer Science or related technical degree or equivalent experience is required

Experience working with databases and writing/debugging SQL