IT Onsite Support Specialist Jobs in Town of Caledon, Ontario

Self-Management - A strong self-starter with work ethic and discipline to provide timely deliverables without reminders from leadership, staff or customers.

Minimum 5 years PC usage experience and advanced skills levels with, MS Word, Excel, Powerpoint, Outlook , Active Directory

Manage computing hardware systems deployment and return process

Manage IT Asset Tracking for hardware

Utilize IT Case Ticket System to manage all inbound customer requests

Strong troubleshooting skills 3+ years

Experience in providing technical support in information systems

Demonstrated knowledge of Windows servers and desktop products.

Demonstrated working knowledge of current communications devices and protocols, and server and desktop technologies.

You are customer-centric in all things you do. Including building strong interpersonal and relationship-building skills.

Impeccable communication skills which include interacting with people across all levels, being adept in business writing, and being detailed in note-taking.

Provide telephone, email, and on-site support to users

Must have 3 to 5 years experience administering and maintaining Microsoft Intune/Endpoint Management (MDM) & VMware Workspace ONE (MDM);

Demonstrated experience with Apple iOS, Mac OS, Android, Microsoft Windows, Mobile Device Management, Microsoft Office Suite, mobile devices and related peripherals;

Responsible for administration, configuration, and security for the City’s MDM (Mobile Device Management) platforms Microsoft Intune & VMware Workspace ONE

Maintain asset management of mobile equipment.

Must be able to communicate effectively with other technical team members and senior IT management and escalate problems appropriately;

Manage multiple vendor relationships and contracts of the mobile devices and payment plans;

• Client: Proficient with Antivirus Software management and updates

• Manage the Manufacturing Support ticket queue (i.e. trouble tickets)

• Server: Working knowledge of computer room systems (UPS, HVAC, Fire Suppression, Redundant power, etc.)

• Strong technical aptitude and troubleshooting skills

• Must have excellent communication skills

• Certifications are not required

Substantial knowledge and experience in a field related to university or scholarly research.

Analytical skills, to remotely diagnose and solve problems with hardware, software and peripherals.

Five years’ technical support experience.

Knowledge of hardware, software and peripherals, as well as IT security guidelines and standards.

Knowledge of networking protocols and technologies, to configure networks and solve connectivity problems.

Knowledge of office software, to provide technical support and assist users.

Work Experience / Education / Certifications

Prepare and maintain all department documentation, including inventory and asset management

RDC & ODC Warehouse Management

Customer Satisfaction: Provide outstanding services and support to our customers to ensure a joyful experience every time. Measurement: 100%

Incident tickets: All Cherwell ticket must be acknowledged and resolved within the set SLA Measurement: 95%

Resolve and document computer problems, provide feedback to customers, and enhance customer knowledge according to established procedures

Experience with remote support (e.g., helpdesk/service desk, PC, desk side, phone).

Apply diagnostic utilities and access software updates, drivers, knowledge bases, and frequently asked questions to aid in troubleshooting.

Collaborate with teammates for maintaining a current knowledge base of best practices, issue resolutions.

4+ years experience in a Tier 2 desk support position.

Experience with desktop and server operating systems and back-end server support (e.g., setting up email accounts).

Experience managing service tickets from call to resolution in ITSM ticketing tools.

Analyze, diagnose, and efficiently resolve technical issues using available tools such as SMS, remote support utilities, knowledge base, and documentation.

Deliver in-person and remote/video desktop support.

Provide knowledge transfer and mentorship to other team members when required.

University Degree or College Diploma in a computer-related field or equivalent work experience.

Strong client/end-user computing experience, including desktops, laptops, printers, mobile devices (iPad/iPhone/Android), multifunction devices, etc.

Experience with laptop deployment, and onsite IT Support.

Provide remote support to employees for all computer and IT-related issues

Manage and maintain MDM for Mac, Windows, Android, and IOS devices

Manage and maintain LDAP/Azure Active Directory

Own and manage licenses and Saas accounts for various software applications, including Slack, Gmail, Office 365, 1password, Height, Notion, etc

Manage and maintain hardware (current and past employees). Keep stock, ship and receive company hardware, etc

Proven experience as an IT Support Specialist or similar role

· Experience in administering windows servers, virtual environments, layered networks, using various management tools.

· Minimum of 5 years of professional experience in the IT field.

· Experience in administering a Microsoft 365 environment, that utilizes Exchange, SharePoint, and Teams.

Accommodation for applicants with disabilities will be made during the recruitment process when requested.

Paid time off / vacation

JOIN A TEAM WITH THE STRENGTH OF STEEL

Solid time management skills and working collaborative in a small tight knit team.

Provide remote support for work from home users via chat, phone and email.

Manage, asset tag, track and maintain inventory of all IT assets.

3 year experience setting up and troubleshooting cabling, LAN, WIFI and WAN networking.

Exceptional troubleshooting and analytical skills (hardware, software, network, etc).

Experience with mobile phones and tablets (Apple and Android).

Experience in IT infra Industry standard project management.

Strong understanding of IT Project Management

May perform asset management, network support, connectivity, telecom, project management, Market & regional work, procurement.

Experience in PC support, remote communications, local area networking, PDA's

Strong verbal and written communication skills including fluency in English.

Ability to understand and translate business requirements to appropriate technical streams.

10+ years of management experiences with 5+ years of managing multicultural global team.

Stay current with the ongoing responsibilities of the respective Team Leads and all operational and infrastructure related initiatives and projects.

Excellent technical, critical thinking and problem-solving capabilities

Experience with global project delivery, including infrastructure and application support related.

Responsible for nurturing team bonding and team culture across sub-teams.

Act as a customer advocate internally to ensure Global Onsite Operation’s high service standards are consistently maintained

Inventory management, experience managing the entire lifecycle of corporate owned devices: deployment, configuration, repurposing and proper decommissioning

Experience with Google Workspace, Zoom, O365, MDM, Access provisioning and management

Configurations and management of MDM tools/devices to assure proper security protocols are being met

Experience in a Remote-first IT environment

Provide IT Support Services for Fabric employees with technical issues via remote tools and ITSM solutions (Jira)

Document ticket resolution and write procedures for the Service Desk knowledge base

2+ years of experience in a technical support role.

Experience with Windows 10, Mac OS, iOS, Android

Knowledge of hardware of PCs, mobile computing, and peripherals.

Hybrid Toronto, once a week in the office

Hours 9 am-5 pm. No on-call

Maintaining and monitoring O365, Azure Intune, AutoPilot, and general IT environment.

Time Management: Strong organizational skills to manage multiple tasks and prioritize effectively.

Data Management: Manage data retention, backup, and recovery strategies for Office 365 applications and Active Directory databases.

Problem-Solving: Excellent troubleshooting skills to diagnose and resolve complex technical issues efficiently.

Communication: Effective verbal and written communication skills to interact with both technical and non-technical stakeholders.

Team Player: Collaborative attitude with the ability to work within cross-functional teams and mentor junior team members.

Adaptability: Able to adapt to changing technology landscapes and learn new tools and techniques.

Advanced understanding of Remote Control/Management tools

Provide follow-up and follow-through support of reported incidents through our IT service management set of processes and tools

Provide PC asset management duties to maintain equipment through its lifecycle.

SCCM\Intune\Microsoft Endpoint Management configuration and administration exposure

Ability to follow critical processes for incident, problem, and change management.

Deliver a high level of customer support for IT services resulting in a positive user experience.

Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

Two plus years of experience in providing technical support and troubleshooting hardware and software issues preferred.

Strong knowledge of computer systems, hardware, software applications, and network fundamentals.

Medical and dental coverage; firm contributions to HSA

Short and long-term disability plan; life insurance coverage

Paid time off, plus nine paid holidays per calendar year

Intermediate technical knowledge of major operating systems and experience with Microsoft networking and operating environments.

Working knowledge of wired and wireless networking/SAN solutions, local and remote backup technologies.

Experience administering systems support for remote sites.

Manage troubleshooting and trouble ticket escalation.

Access software updates, drivers, knowledge bases, and “frequently asked questions” resources to aid in problem resolution.

Intermediate knowledge of configuring and maintaining network infrastructure solutions (such as advanced routing protocols, VPN, firewall configurations).

Additional procurement related responsibilities as required by the Project Delivery Manager.

Refine identified business and technical requirements.

Plan and coordinate procurement activities including financial estimate, business technical requirements and contracting options.

Support development of a strategy for procurement preparation based upon project goals and criteria.

Identify any subprojects where separate RFPs may be required to acquire specific vendor services.

Assist the Department in providing RFP interpretations to vendors by developing written responses to questions.

Solve complex problems - and learn new skill

Experience the power of transforming digital engineering for Fortune 500 clients

Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

• Provide product-aligned technical support delivery oversight and manage outsourced day-to-day frontline delivery

• Manage high priority escalations as appropriate and ensure redirection to CritSit in SE&S where necessary

Exceptional organizational and time management skills, with the ability to multi-task and set priorities.

Communicate with local building management or any local facility supplier upon which local I.T. facilities depend.

A degree in computer science, information technology, or a related field or equivalent professional experience.

Proven customer service mindset and excellent interpersonal skills.

Comply with and support ISO 27001 requirements.

Serve as the initial point of contact for the resolution of I.T. requests in a 600+ user environment.

Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing

Manage inventory for hardware and software

Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware

Build and deploy laptops and desktops using standard deployment tools (JAMF, LANDesk, DeployStudio, Deep Freeze)

Create accounts for new hires • Deploy and support software to end-users

Respond to support requests in the IT Helpdesk both in person and via a ticketing system

Manage Jira Service Management IT ticketing system and identify improvement opportunities

Manage and effectively provide automation for endpoint management (JAMF)

Maintain and update knowledge base articles to help users self serve

Manage Hardware and Software asset inventories

3-5+ years of relevant experience

Experience configuring and troubleshooting Windows and macOS devices

Experience with a Device Management Platform (Jamf, Mosyle, Google, Addigy, MobileIron etc)

Experience with Cloud managed networks (Meraki, Aruba, Ruckus, Unifi etc)

Strong knowledge of antivirus quarantine and recovery process

Manage licensing and renewals for our tools and find cost savings opportunities

Experience with Cloud SaaS/IdP/Technologies (Google Workspace, OKTA, Office365, Slack, Box)

Experience with an ITSM Tool (Jira, ServiceNow, BMC Remedy, Cherwell etc)