IT Onsite Support Specialist Jobs in Ontario

Substantial knowledge and experience in a field related to university or scholarly research.

Analytical skills, to remotely diagnose and solve problems with hardware, software and peripherals.

Five years’ technical support experience.

Knowledge of hardware, software and peripherals, as well as IT security guidelines and standards.

Knowledge of networking protocols and technologies, to configure networks and solve connectivity problems.

Knowledge of office software, to provide technical support and assist users.

Self-Management - A strong self-starter with work ethic and discipline to provide timely deliverables without reminders from leadership, staff or customers.

Minimum 5 years PC usage experience and advanced skills levels with, MS Word, Excel, Powerpoint, Outlook , Active Directory

Manage computing hardware systems deployment and return process

Manage IT Asset Tracking for hardware

Utilize IT Case Ticket System to manage all inbound customer requests

Strong troubleshooting skills 3+ years

Work Experience / Education / Certifications

Prepare and maintain all department documentation, including inventory and asset management

RDC & ODC Warehouse Management

Customer Satisfaction: Provide outstanding services and support to our customers to ensure a joyful experience every time. Measurement: 100%

Incident tickets: All Cherwell ticket must be acknowledged and resolved within the set SLA Measurement: 95%

Resolve and document computer problems, provide feedback to customers, and enhance customer knowledge according to established procedures

Experience with remote support (e.g., helpdesk/service desk, PC, desk side, phone).

Apply diagnostic utilities and access software updates, drivers, knowledge bases, and frequently asked questions to aid in troubleshooting.

Collaborate with teammates for maintaining a current knowledge base of best practices, issue resolutions.

4+ years experience in a Tier 2 desk support position.

Experience with desktop and server operating systems and back-end server support (e.g., setting up email accounts).

Experience managing service tickets from call to resolution in ITSM ticketing tools.

Analyze, diagnose, and efficiently resolve technical issues using available tools such as SMS, remote support utilities, knowledge base, and documentation.

Deliver in-person and remote/video desktop support.

Provide knowledge transfer and mentorship to other team members when required.

University Degree or College Diploma in a computer-related field or equivalent work experience.

Strong client/end-user computing experience, including desktops, laptops, printers, mobile devices (iPad/iPhone/Android), multifunction devices, etc.

Experience with laptop deployment, and onsite IT Support.

Experience in providing technical support in information systems

Demonstrated knowledge of Windows servers and desktop products.

Demonstrated working knowledge of current communications devices and protocols, and server and desktop technologies.

You are customer-centric in all things you do. Including building strong interpersonal and relationship-building skills.

Impeccable communication skills which include interacting with people across all levels, being adept in business writing, and being detailed in note-taking.

Provide telephone, email, and on-site support to users

Provide remote support to employees for all computer and IT-related issues

Manage and maintain MDM for Mac, Windows, Android, and IOS devices

Manage and maintain LDAP/Azure Active Directory

Own and manage licenses and Saas accounts for various software applications, including Slack, Gmail, Office 365, 1password, Height, Notion, etc

Manage and maintain hardware (current and past employees). Keep stock, ship and receive company hardware, etc

Proven experience as an IT Support Specialist or similar role

· Experience in administering windows servers, virtual environments, layered networks, using various management tools.

· Minimum of 5 years of professional experience in the IT field.

· Experience in administering a Microsoft 365 environment, that utilizes Exchange, SharePoint, and Teams.

Accommodation for applicants with disabilities will be made during the recruitment process when requested.

Paid time off / vacation

JOIN A TEAM WITH THE STRENGTH OF STEEL

Must have 3 to 5 years experience administering and maintaining Microsoft Intune/Endpoint Management (MDM) & VMware Workspace ONE (MDM);

Demonstrated experience with Apple iOS, Mac OS, Android, Microsoft Windows, Mobile Device Management, Microsoft Office Suite, mobile devices and related peripherals;

Responsible for administration, configuration, and security for the City’s MDM (Mobile Device Management) platforms Microsoft Intune & VMware Workspace ONE

Maintain asset management of mobile equipment.

Must be able to communicate effectively with other technical team members and senior IT management and escalate problems appropriately;

Manage multiple vendor relationships and contracts of the mobile devices and payment plans;

• Client: Proficient with Antivirus Software management and updates

• Manage the Manufacturing Support ticket queue (i.e. trouble tickets)

• Server: Working knowledge of computer room systems (UPS, HVAC, Fire Suppression, Redundant power, etc.)

• Strong technical aptitude and troubleshooting skills

• Must have excellent communication skills

• Certifications are not required

Solid time management skills and working collaborative in a small tight knit team.

Provide remote support for work from home users via chat, phone and email.

Manage, asset tag, track and maintain inventory of all IT assets.

3 year experience setting up and troubleshooting cabling, LAN, WIFI and WAN networking.

Exceptional troubleshooting and analytical skills (hardware, software, network, etc).

Experience with mobile phones and tablets (Apple and Android).