IT Onsite Support Specialist Jobs in Quebec

Inventory management, experience managing the entire lifecycle of corporate owned devices: deployment, configuration, repurposing and proper decommissioning

Experience with Google Workspace, Zoom, O365, MDM, Access provisioning and management

Configurations and management of MDM tools/devices to assure proper security protocols are being met

Experience in a Remote-first IT environment

Provide IT Support Services for Fabric employees with technical issues via remote tools and ITSM solutions (Jira)

Document ticket resolution and write procedures for the Service Desk knowledge base

Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

Two plus years of experience in providing technical support and troubleshooting hardware and software issues preferred.

Strong knowledge of computer systems, hardware, software applications, and network fundamentals.

Medical and dental coverage; firm contributions to HSA

Short and long-term disability plan; life insurance coverage

Paid time off, plus nine paid holidays per calendar year

Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing

Manage inventory for hardware and software

Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware

Build and deploy laptops and desktops using standard deployment tools (JAMF, LANDesk, DeployStudio, Deep Freeze)

Create accounts for new hires • Deploy and support software to end-users

Respond to support requests in the IT Helpdesk both in person and via a ticketing system

Utilize internal IT Knowledge Base to both provide and find solutions to known issues

Strong interpersonal skills with heavy focus on customer service

Demonstrate sound written, oral and organizational skills

Collaborate with local and remote teams using provided tools

Ability to manage multiple constituencies, issues, priorities, projects and goals

Gather knowledge of technology changes through training, conferences, books, journals, case studies, and perform product evaluations.

Excellent written and spoken skills in English and good knowledge of French is a plus

Dissemination of knowledge, procedures and documentation for products and projects

At least 8 years of proven experience in IT Support or similar roles

Experience in providing technical support and troubleshooting assistance to Windows 10 end-users

Provide level 2 and 3 Hardware/OS/Desktop migration support

Develop and evolve strategies for various technologies to address changing needs

Manage Level 1 and 2 tickets (requests and incidents) from end to end;

Work with users to assess and resolve technical issues, both remotely and on-site;

Manage user access to the Azure AD and Microsoft 365 administration portals;

A minimum of 3 years recent and relevant experience in troubleshooting various technologies and user experiences;

Advanced knowledge of Windows operating systems;

Strong knowledge of the M365 suite;

Experience in computer science or similar field

Installation of PCs, laptops, printers and other peripherals

One day per week fix

Good written and spoken German

one day per week fix

Go on site to support customers or projects that can’t be performed remotely as well as maintenance routines;

Assist the support team by solving remote customer problems when in the S3 office;

Excellent customer service skills and good listening skills;

Strong knowledge of operating systems for Microsoft users;

Experience in diagnosing hardware problems and replacing PCs and servers;

Experience configuring and diagnosing problems on mobile devices;