Junior Technical Support Engineer Jobs in Burnaby, British Columbia

•6+ years of SaaS and Cloud software customer support experience, preferably to worldwide customers

•Strong Linux networking knowledge, including supporting Linux based applications

•Knowledge of REST API’s and basic browser debugging (network calls, statuses, etc.)

•Working knowledge of scripting (BASH, Python) is beneficial

•Experience with deploying and troubleshooting highly scalable systems

•Network troubleshooting and enterprise platform experience

Provide recommendations to management to improve operations and customers services.

Work with the Service Coordinator and Customers, informing them of issues they may experience and the necessary corrective actions.

Give training to increase service technician knowledge.

Minimum of 5 years of experience in servicing, troubleshooting, installing and maintaining critical power equipment.

Minimum of 3 years of experience reading and deciphering electronic schematics and troubleshooting electronics to the component level.

Be the technical specialist regarding critical power equipment for the Canada.

You will work in remote or in a coworking.

You will also be responsible for the administration of the solution.

TEHTRIS is a French company with an international reach and expert in cybersecurity since 2010

What if you joined us to contribute to cyber peace in the world?

responsible for the administration of the solution.

technical support to your clients

Participate in the release management process by reviewing and testing software deployments.

Quality Assurance and Release Management

Document and maintain knowledge base articles and troubleshooting guides for quick issue resolution and knowledge sharing.

Post secondary education in computing science, engineering, IT, or a related field.

Experience providing technical support to a wide range of technical and non-technical users.

Strong troubleshooting and problem-solving skills, with the ability to analyze complex systems and identify root causes.

Carrying out customer installs, both remotely and on-site

Experience in one or more of the following technical areas:

Annual leave: 26 days + Bank Holidays

Working hours: 37½ hour working week.

Flexible working: Arranged after probation period to fit around core business hours.

Career progression: A structured career path with regular performance and salary reviews

Knowledge and experience with WIN10 Operating System, MS Office 365, SharePoint Online, Planner, and other Microsoft tools

1-2 years experience working in a Technical Administrative capacity

Hands-on experience with computer hardware

Experience with VMware is considered an asset

Programming skills are considered an asset (Python, C#, html, etc.)

Excellent communication, organizational and inter-personal skills and

Experience with operating a Workforce Management platform

Provide technical assistance to Calabrio customers using Workforce Management or DX

Provide status to the Calabrio management, the customer, Calabrio sales and external system providers support staff as necessary

Utilize remote secure access technologies such as VPN and WebEx to diagnose and resolved customer issues

Employ methodical problem resolution techniques to remotely diagnose hardware and operation system end applications using diagnostic utilities

Experience with Microsoft SQL Server, basic queries

Provide Knowledge Transfer sessions to help reduce customer concerns about Adobe

BA/BS Degree in a related field or equivalent experience.

2+ years’ experience in technical customer support- preferably within a SaaS/ enterprise environment

Java or Backend development experience is helpful

Experience investigating and debugging multi-tier web applications

Working experience with JavaScript, HTML, CSS, and XML

• Experience with Windows Admin/remote connectivity tools

• Experience troubleshooting LAN connectivity & cabling

• Experience with scripting tools to automate windows configurations

• Experience deploying software/applications/configs to endpoints

• MS Intune\Azure AD experience is a big plus

• Takes the initiative to improve operational effectiveness"

Work closely with senior technicians and management to ensure the security, confidentiality, and availability of Government IT infrastructure;

Permanent with benefits and pension

Identify business requirements and technology alternatives;

Maintain knowledge of network topology, protocols, and technologies;

Minimum 2 years of related enterprise-level experience in the IT industry and extensive experience in supporting complex network infrastructure;

Experience configuring and maintaining Cisco-based networking environments;

Perform code analysis, requirements analysis, software reviews, and system risk analysis to ensure robust and reliable software solutions.

Leverage your Azure knowledge to enhance technical solutions and customer interactions.

Contribute to production support activities, offering expertise to resolve customer issues promptly.

Leadership: Exhibit leadership skills in managing technically complex and sensitive customer situations.

Problem-Solving: Showcase your troubleshooting skills by efficiently resolving challenging customer issues.

Minimum 3+ years of experience in programming languages like C#, Java, and C++.

Experience supporting APIs and utilizing Postman

Knowledge of Java Script, Rest Architecture

Knowledge of K8s Kubernetes/Dockers, OMS (Azure), Cloud (a plus)

Knowledge about software development lifecycle (a plus)

Working knowledge of agile methodologies

Strong organization and communication skills

Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills

Familiarity using remote desktop troubleshooting Software

Work with customers and partners, both proactively and reactively, in order to onboard them and address their technical support issues

Monitor and respond to internal and external support inquiries via email, forums and telephone

Duplicate technical support issues in the lab

Participate in emergency after hours on-call support rotation

Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme

GA Hapi Benefits App-?our great benefits app which includes discounts across many retailers, days out and dining

Please note vacancies can close earlier due to high influx of candidate applications*

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2 years SQL developer experience. DBA considered

SQL Server Data Warehouse / Azure Synapse or experience in RDMS or equivalent MPP cloud based databases

Developer Experience: Python, Scala, R

TSQL, PL/SQL, Kusto (Azure Data Explorer)

ETL Tool or equivalent such as Azure Data Factory, SQL Server Integration Services

Strong background in network connectivity (Network +, CCNA preferred

Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees

Proven experience and excellence within a technical support or customer service organization

Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems

Previous experience with ticketing systems and addressing concerns in the queue

A $500 Home office setup if you’re a remote employee.

Deliver excellent customer service as a front-line engineer and representative of ClickHouse

Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees

Proven experience and excellence within a technical support or customer service organization

Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems

Previous experience with ticketing systems and addressing concerns in the queue

A $500 Home office setup if you’re a remote employee.

Deliver excellent customer service as a front-line engineer and representative of ClickHouse

Growing your product knowledge, in breadth and depth

At least 4 total years of experience in a technical customer support or entry-level engineering role

Technical Support Engineer Key Responsibilities

Impressing customers by solving complex or new problems

Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces

Answering the same questions over and over again

4+ years experience in a Technical Support role preferably in FinTech, Financial Management, Accounts Payables or Payments area

Maintain internal documentation and perform knowledge-sharing with team members

Proven experience with databases and high-level SQL queries (SSMS, MongoDB)

Excellent troubleshooting, problem-solving, and analytical skills

Excellent written and verbal communication skills

Take ownership of technical escalations and serve as a focal point for all related teams.

Manage and address electronic tickets efficiently

2+ years' of technical support experience

Strong written and verbal and troubleshooting skills

Reproduce customer environment and run tests

Liaise between sales team, customer success team, and customers to properly address customer problems

Troubleshoot and configure software and hardware

Manage and address electronic tickets efficiently

8+ years' of technical support experience

Strong written and verbal and troubleshooting skills

Excellent verbal, written and interpersonal communication skills.

Knowledge of medical and lab safety and standards

Attending weekly training sessions to improve technical skills.

Experience with Zendesk or other trouble management system

Gain development knowledge through customer support activities and splitting time with the development team

Experience as a technical support prime/Junior developer, QA role or in a similar junior software engineering role

Excellent written and verbal communication skills

Some experience with Python, Javascript (React)

Working knowledge of databases and SQL

Experience with helpdesk software and remote support tools.

1 to 3 years of experience in a first line support role.

Excellent customer service and communication skills.

Strong troubleshooting and problem-solving skills.

Basic knowledge of networking and internet protocols.

ITIL Foundation certification is a plus.

Required Knowledge / Skills, Education, And Experience

Assist with running maintenance on a fleet of locomotives and coaches, maintenance instructions from Computerized Maintenance Management System (CMMS).

Very good knowledge of French and English both written and spoken, with excellent communication skills in both languages

Ability to work under pressure (stress management)

Bachelor's degree in Electrical or Mechanical Engineering or College degree in Mechanical or Electrical Engineering or equivalent experience

More than 3 years of experience in an industrial, maintenance or commissioning environment preferably in rolling stock industry