Junior Technical Support Engineer Jobs in Ontario

Provide Knowledge Transfer sessions to help reduce customer concerns about Adobe

BA/BS Degree in a related field or equivalent experience.

2+ years’ experience in technical customer support- preferably within a SaaS/ enterprise environment

Java or Backend development experience is helpful

Experience investigating and debugging multi-tier web applications

Working experience with JavaScript, HTML, CSS, and XML

• Experience with Windows Admin/remote connectivity tools

• Experience troubleshooting LAN connectivity & cabling

• Experience with scripting tools to automate windows configurations

• Experience deploying software/applications/configs to endpoints

• MS Intune\Azure AD experience is a big plus

• Takes the initiative to improve operational effectiveness"

Experience supporting APIs and utilizing Postman

Knowledge of Java Script, Rest Architecture

Knowledge of K8s Kubernetes/Dockers, OMS (Azure), Cloud (a plus)

Knowledge about software development lifecycle (a plus)

Working knowledge of agile methodologies

Strong organization and communication skills

Experience with Zendesk or other trouble management system

Gain development knowledge through customer support activities and splitting time with the development team

Experience as a technical support prime/Junior developer, QA role or in a similar junior software engineering role

Excellent written and verbal communication skills

Some experience with Python, Javascript (React)

Working knowledge of databases and SQL