Vp, Global Head Of Colleague Communications

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Overview

Manulife is looking for a leader who brings visionary thinking and excels in building, rallying and inspiring teams to win, learn, and share its story. Being highly collaborative, working well with cross-functional partners and being able to navigate and get the best out of teams in a matrix environment is essential. Effective communication of vision and leading through people for impact will be critical to delivering results.

This newly created role is an incredible opportunity to have significant, transformational impact for the global business. The Vice President, Global Colleague Communications reports directly to Manulife’s Global Chief Communications Officer, oversees a high- performing team responsible for all corporate internal communications activities, and provides internal communications counsel and support for the executive management team. The critical focus areas of the role include developing a comprehensive internal communications service to deliver Manulife’s strategic messages and provide all colleagues with regular, meaningful, and consistent communication that enables that to be exemplary brand ambassadors.

Key Accountabilities

• Develops and leads internal communications strategy directly linked to overarching strategic direction of the company, with a focus on the goals and objectives of the company’s businesses and shared service areas, as well as key enterprise enablers like our mission and values.
• Partners and collaborates closely with External Communications, as well as Marketing, Human Resources, and Legal.
• Convenes and influences a global network of communicators to align and scale colleague focused communications.
• Coaches and guides team for performance and developmental success.
• In partnership with Events, Employee Experience, DEI, and Culture teams, develops colleague engagement activities and initiatives that foster a strong sense of culture, belonging, and wellbeing.
• Directs the Global Colleagues Communications team to ensure accountabilities and goals are met in a timely and service-related manner. Makes final decisions on communication related matters Manulife-wide and ensures effective achievement of stated objectives.
• Oversees conception and execution of high-quality multimedia content and its dissemination strategically across internal and external colleague focused channels.
• Creates long-term planning process for systematically adopting best practices and enhancing the value and impact of internal communications efforts.
• Leads evaluations to determine the effectiveness of the existing processes through analysis and surveys and innovates improvements incorporating external and staff feedback and insights.
• Counsels, advises, and guides senior executives on internal communications strategies and practices and build strong support for and participation in key internal communications activities.

Pivotal Experience And Expertise

• Communications Leadership: Deep experience cultivating, developing, and leading a multi-faceted communications function with solid knowledge and exposure of highly regulated or financial services business.
• Global mindset: Experience in senior leadership within a global matrix organization. Experience leading both direct and indirect / matrixed teams that are culturally and geographically diverse.
• The successful candidate will demonstrate a focus on compelling storytelling and measurable results. A collaborative, transparent leader who can communicate a vision and engage individuals to work towards shared objectives. This role requires a highly visible individual who can collaborate across the company and with key external stakeholders, leveraging relationships and expertise to build trust, credibility, and successful partnerships inside and outside the company.
• Customer and Digital Savvy: Experience crafting communications in a fast moving, consumer-focused organization. Strong understanding of digital channels and media for communications and experience guiding an organization through significant digital transformation.
• Executive Communication/Stakeholder Management: Experience communicating with and gaining buy-in from a broad range of stakeholders, and experience collaborating and working closely with stakeholders to achieve business goals.

Leadership Capabilities

• Customer Focus - understand and shape customer needs, create distinctive value for customers and build deep customer relationships.
• Build Talent & Teams - develop talent, build and develop teams, and strengthen organizational capability.
• Inspire & Influence – co-create meaning and purpose, engage and energize the organization, and lead through influence.
• Disrupt & Challenge - create possibilities from new thinking, generate disruptive change, and lead change.
• Drive for Results - drive execution, continuously improve the core, and reallocate resources at pace.
• Shape Strategy - anticipate & interpret market changes, envision the future and decide strategic priorities.
• Leads Innovation - experiment, collaborate across boundaries, and scale and invest in new ideas.

Qualifications

• Minimum 10-15 years of experience in leadership experience in an executive strategy role.
• A proven track record of liaising with stakeholders at all levels of the organization.
• Sound knowledge of emerging technology and business trends.
• Promote innovation and creative thinking to stimulate new product and service market knowledge.
• Strong project management skills with demonstrated ability to plan and manage multiple complex projects concurrently and establish priorities.
• Superior communication skills, both verbal and written, with varying audiences in a matrixed, geographically dispersed environment.
• Bachelor’s degree in Communications with an advanced degree or certifications a plus.
• Possess the ability to move forward decisively and promptly on projects while at the same time gaining the needed support, buy-in, consensus, and perspectives at all levels in the organization that will lead to widespread stakeholder support of projects.
• Ability to lead and influence collaboration, accountability, and innovation across the business and functional areas.
• Strong business, strategic, critical, and analytical thinking.
• Result-oriented with a proven execution background with ability to multi-task, prioritize multiple initiatives and develop solutions where blueprints may not exist.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

CAN, Ontario, Toronto, 200 Bloor Street East

Salary range is expected to be between

$171,200.00 CAD - $317,700.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.