Vice President, Client Experience - Healthcare

We Are Seeking:
Weber Shandwick is currently seeking a Vice President, Client Experience to join our Healthcare team. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our Healthcare Practice.
The Vice President will have proven leadership and client service skills, and experience managing integrated communications campaigns. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction. The successful candidate will have experience with consumer programs, never-ending curiosity, a desire to always do better, and the ability to inspire and connect with teams. They will be a hands-on team member who values people and culture. We are a company of doers even at the most senior level.
Primary Responsibilities

• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience
• Successfully navigate conflicts across internal stakeholders, clients and agency partners
• Drive development of solution-based program strategies and direct development of tactical plans
• Coordinate integration with other agency partners
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product
• Have ownership of client financials and profitability
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans
• Maintain daily client contact, serving as a trusted resource and advisor
• Actively participate in agency development and assist with new business
• Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties

Minimum Requirements

• Ability to translate client needs into workable plans/projects
• Confident presenter and persuasive speaker
• Minimum: Bachelor's Degree
• Strong project management skills and attention to detail
• Experience building and leading high-performing teams; mentoring team members
• Significant experience providing thought leadership and counsel to senior management
• 9-12 years of relevant healthcare communications experience, ideally both agency and in-house
• Depth in stakeholder mapping and building programs to reach them in engaging ways
• Financial acumen in the areas of budgeting, billing and staffing

Additional Requirements

• Exceptional judgment when working with clients, teams and vendors
• Ability to multi-task in a deadline-oriented environment
• Collaborative team player
• Self-motivated, entrepreneurial and endlessly curious
• Strong decision-making skills

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Vision
• Tuition Reimbursement
• Paid Parental Leave Policy
• Short-Term Disability
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• Medical
• MyDays – Flexible time off
• Bring Your Own Device (BYOD) – $50 monthly cell phone reimbursement
• RRSP (with employer match)
• Dental

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
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