User Experience Researcher Jobs

About SirionLabs: SirionLabs is a leading SaaS company focused on developing leading edge AI-led solutions for the legal and contract management space. Our product is trusted by Fortune 500s and major global enterprises such as Schneider, Morgan Stanley, Qantas, Unilever, IBM, Vodafone, Alstom, and Novartis, to create, negotiate, and manage +5 million contracts worth more than US$300bn across 100+ countries around the world. As a result, SirionLabs has been recognized by major industry analyst groups such as Gartner, Forrester, Spend Matters, and IDC as a leader in the contract lifecycle management (CLM) domain. SirionLabs recently closed a US$85 million Series D funding round, which was led by Partners Group, a leading global private markets firm, along with existing investors Avatar Growth Capital, Sequoia Capital India and Tiger Global. This fresh capital infusion will help us fuel AI R&D and expand our global footprint even further.

With over 700 people working across 10+ offices in North America, Europe, and India, SirionLabs is constantly growing and expanding its global footprint.

Planning Research

● Partner with Product, Design and Development to provide input on our product roadmap by understanding and advocating for user needs

● Design and execute user research studies that span the entire product development process, varying in approach, scale, scope and time-frame

● Plan, coordinate and conduct longitudinal studies with users and customers to understand their experience over time

● Contribute to shaping and evolving our formal user and customer research panel

Conducting Research

● Conduct research using a range of qualitative and quantitative research methods

● Conduct 1-on-1 interviews with our users and customers around the world, both in-person, on-site and remote

● Bring design prototypes into the field and provide actionable feedback based on findings

● Coordinate and lead the ongoing user validation via in-person and remote usability testing

Build Research Ops

● Develop and implement processes for efficient and effective UX research operations, including participant recruitment, scheduling, and UX Research tooling.

● Collaborate with cross-functional teams to ensure that UX research studies are well-designed, well-executed, and actionable, with a focus on delivering high-quality insights that drive product improvements.

Technical Competencies:

● 5 to 7 years in user testing, research, or experience design for web, mobile, emerging digital and in-person experiences

● Strong in-person and remote 1-on-1 interviewing skills, including planning, and conducting interviews.

● Extensive experience with a broad set of generative and evaluative research techniques

● Willingness to experiment with new research techniques.

● Experience in conducting research in a B2B environment.

● A deep understanding of the end-to-end iterative product design process

● Experimentation with emerging research and synthesis tools & techniques, including generative AI