Senior User Experience Designer

Responsibilities:

• Participate in user research activities to gather requirements. This includes interviews, ethnographic observation, workflow analyses, and contextual inquiry.

• Assist the research team to create personas based on the research.

• Maintain familiarity with other company products and competitive products to ensure compatibility with proposed feature sets.

• Propose and design product-wide patterns to ensure consistency of experience.

• Transfer understanding of user needs and workflows to propose enhancements to company products.

• Design and evaluate alternative solutions to choose the best approach.

• Visualize and prototype an intended solution. Validate designs with customers and internal stakeholders.

• Assist in the coordination and facilitation of usability tests and other target user research.

• Compose highly detailed design assets/prototypes to support the implementation of design proposals.

• Deliver design documentation for use by a wide range of audiences including Software Development, Test Development, Technical Publications, Sales, and Marketing.

• Review feature implementation, test plans, and documentation to ensure the accuracy of desired application results.

• May lead efforts to define XD strategy.

• Leads efforts to work collaboratively across teams and organs to ensure cohesive workflows.

• Works with BG/WG leads to ensure the customer experience is one of the three core considerations in product planning (Viability, Desirability, and Feasibility).

• Works with senior Staff to escalate issues and seek decisions, as appropriate.

• Lead presentations and discussions with users, developers, and internal stakeholders to drive resolution on proposed features and functionality.

• Lead the effort to ensure the development team has a clear vision of the desired experience.

• Negotiate the scope with PM and Dev counterparts.

Minimum Qualifications:

• 8+ years of relevant commercial experience.

• Bachelor's degree or equivalent work experience.

• The current portfolio of commercial UX project work.