User Researcher Ii - Music Expression

We’re looking for an experienced User Researcher to join the Music Expression team in the Music Mission. The Music Expression team empowers artists and fans to form deeper connections through experiences that allow them to express themselves and their music. Our products include Canvas and Your Artist Messages, and are used at scale to millions of artists and all of our over 500 million listeners.

As a user researcher, you’ll conduct research that uncovers insights into the needs, behaviors, and pain points for artist teams and labels. You will collaborate with cross-functional teams to ensure our strategy and designs are human-centered. You have a creative approach and eye for detail that turn qualitative and quantitative data into useful insights to inform product decisions for Spotify for Artist and other artist facing tools.

What You'll Do

• Gain a deep understanding of how products and platforms influence both end-user and internal user behavior, and represent the voice of our users in process.
• Work closely with cross-functional teams of user researchers, data scientists, product managers, designers, marketers and engineers who are passionate about Spotify’s success.
• Drive an insights agenda, carrying out research diligently and inventively. You will identify impactful opportunities for product development based on user needs.
• Be an advocate for data-informed decision-making, enabling our product teams to focus on fulfilling the right needs of our internal customer teams, creators & their teams.
• Exercise your thought leadership and become a go-to specialist for user research in the Music Mission. Instill standard methodologies, evangelize our work, and influence how user research is driven and delivered in the organization.
• Be a strategic partner to product development teams by delivering insights that inform the problems we take on and help to craft team roadmaps.

Who You Are

• You have experience using metrics, usability, and A/B tests to evaluate the impact of product changes, and are able to synthesize quantitative data with qualitative user research.
• You have a degree in Human Computer Interaction, Psychology, Behavioral Science, a related field, or similar industry experience.
• Have experience with developing marketplaces and have an understanding of monetization strategies that providers can employ to engage their consumers.
• You are comfortable working with ambiguous and unstructured questions, breaking them down into relevant and concrete research work streams.
• You have experience identifying and implementing impactful projects end-to-end through collaboration and with a high degree of autonomy.
• You have experience using qualitative and quantitative research methods in a product development environment.
• You have a proven ability of influencing product strategy through clear and impactful storytelling.

Where You'll Be

• We are a distributed workforce enabling our band members to find a work mode best for them!
• Where in the world? For this role, it can be anywhere within the Americas region in which we have a work location.
• Working hours? We operate within the Eastern Standard time zone for collaboration.
• Prefer an office to work from instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.

The United States base range for this position is $82,057 - $146,531, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

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