Manager, User Experience - Mobile

Job Requisition Id: 172621

Business Function: Digital

Primary City: Toronto

Other Location(s): Toronto, or any other location in Canada

Province: Ontario

Employment Type: Full-Time

Employment Status: Permanent

Language Requirement: English Essential

Employee Class And Level

Number of Vacancies 1

Job Closing Date (MM/DD/YYYY): 09/06/2023

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

The Manager, User Experience leads the design on a variety of projects focused on customer-facing digital applications. The manager works with the UX management team to advocate for our users in strategic and tactical discussions, informs and incorporates business requirements alongside technical constraints to create an optimal user experience. Collaboration with product Managers, developers and business stakeholders are central to the role. The manager is responsible for delivering a unified, cohesive user experience across our consumer products and services to support and reinforce Canada Post’s vision, brand, and business growth.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, User Experience.

• Collaborating closely with experts in Products and Services, leads the ideation and design of the user experience for customer-facing digital applications, from concept to final product.
• Leads the interaction design processes, from sketching to prototyping, and facilitates collaborative design discussions, advocating for best-in-class user experiences. Facilitates discussion with key consumer stakeholders to gain agreement on proposed designs and provides input to the technology team in translating the UX vision into a functional user experience.
• Works with our user researchers to gain qualitative and quantitative insights while working with product managers to develop the user experience strategy. Possesses the ability to implement improvements based on research findings and business strategy.

Job Responsibilities (continued)

• Engages product managers, developers, the executive team, and others across the organization to build awareness and understanding of the benefits of UX.
• Manages and leads a team of professionals in a manner that promotes corporate values and leadership behaviours. Engages and coaches team members, enables them to optimize their role and contribution to the business and provides opportunities for professional development.
• Contributes to the growth of design and user experience at Canada Post; leads a Community of Practice, evolve shared team resources, and contributes to the hiring and onboarding practices at Canada Post.

Qualifications

Education

• College or University degree in Design, HCI, or another related discipline. In lieu of degree, relevant combination of education and industry experience.

Experience

• Experience designing digital products for business to business and consumer-facing contexts.
• Experience with user-centered design patterns and methodologies
• Portfolio of interaction design or UX-focused work samples for web and mobile applications
• 3 to 5 years’ experience as a senior member of a design team
• 2 to 3 years’ experience leading design projects or teams

Other Candidate Requirements

• Familiarity with Canada Post’s website, services and business goals
• Knowledge of modern development methodologies and front-end frameworks
• Deep knowledge of current design and technology trends and a demonstrated ability to parse industry trends and turn them into realistic solutions that fit the organization
• Ability to manage multiple and competing work priorities, demands and changes
• Experience designing for mobile (iOS and Android)
• Ability to work closely with stakeholders and communicate effectively
• Committed to learning and expanding professional and technical knowledge
• An understanding of user-behaviour analytics and experience using data to inform design decisions.
• Ability to work in a rapidly changing, high-growth environment

Other Information

Safety Sensitive Positions

This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation

Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message

Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our Leadership Behaviours

Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.

Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.

Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.

Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.

Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.

Customer – We serve Canadians with pride and passion.

Respect – We treat each other with fairness and respect.

Integrity – We act responsibly and with integrity.

Transformation – We will innovate and transform to win in the marketplace.