User Experience Designer Intern/Co-Op [Td Bank]

Campus Role TypeInternship/Co-Op and Summer OpportunitiesStart Date– WinterHours37.5Workplace ModelHybridDepartment Overview

Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

This Program Is Designed To Complement Your On-the Job Experience And Features

Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network.

• Leadership talks with key Leaders from across the organization
• Lunch and Learns on topics such as Innovation
• Diversity and Inclusion and Personal Branding and so much more

Key Projects

• Students (post-secondary)
• User experience journey maps
• Profiles/architypes creation
• Discovery Research to provide insights and inform experiences that impact new or existing customers as they engage with TD. Our focus would be on the following priority audiences, who are the future of the bank, and can influence not only EAJ but other journey's, innovation teams, product construct, marketing teams, etc.:
• Post Grad (including international student)
• Service Design Blueprints
• Ideation, conceptualization, and evaluation of new experiences for the defined priority audiences, based on the discovery research and the experience framework outputs.
• Creating foundational knowledge, focused on the prioritized audiences above, to influence concepts and UX strategy roadmaps informed by multiple points of reference (from user discovery to evaluation), including activities & artifacts such as:
• International Student
• Youth/Parents
• Design thinking workshops (e.g. empathy mapping)

Objective

The primary focus on the EAJ experience strategy team is to support ideation of evidence- based designs that solves TD customer challenges and needs when it comes to EDB products. The goal, however, is to create a wealth of insights that can be used as a foundation for experiences across TD.

Job Details

TD is looking for someone who takes initiative, is curious and willing to persevere. If you are looking for meaningful projects that are aimed at future experiences, dedicated mentorship, and exposure to all the teams that create great experiences, this is the role for you.

You Will Need

• Knowledge of user-centred design principles / methodologies and use design thinking to identify unmet needs and find solutions
• Proficiency in design tools such Figma, Adobe Xd (or other similar design/prototyping tools)
• Clear and effective communications skills in articulating concepts and rationales
• Positive attitude with a desire to grow within a collaborative, inspiring teamwork environment
• Humility and a passion for human centred design, collaboration and solving problems

Reasons For Joining TD

• Have a voice at the table, bring your ideas. We love passionate intrapreneurs.
• Work with mentors, enabling you to gain cross functional skills from in-person and personal experiences with teams
• Having the opportunity to work on strategic projects that will have an impact on millions of customers
• Hands on, fully referenceable experience and exposure to many types of roles within experience strategy and design
• See "behind the curtain" into how businesses function and how innovation works within a massive organization

Job Requirements

• Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term
• Currently enrolled in an undergraduate degree in industrial design, interaction design, interactive arts, UX/UI Design or a related field

Preferred Skills

Having had both theory and practical experience with creating impactful user/customer focused experiences by implementing user-centred design methodologies. Valuable skills could include:

• Some experience in design thinking and service design blueprinting would be an asset but not required
• Strong communication skills. Ability to communicate findings and ideas clearly and concisely (oral, written, graphical).
• Experience with created personas/profiles and experience journey maps
• Demonstrated ability of critical thinking and problem solving
• Collaborates well with interdisciplinary teams
• Having had the opportunity to observe and/or participate in design research activities Some knowledge of Design thinking would
• A willingness to try new experiences and a love of learning

Additional Information

• TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.
• This position is a 4-month work term and will commence January 8th – April 26th 2024.
• TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements
• We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
• Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).

Company OverviewOur Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes … because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

InclusivenessOur Commitment to Diversity, Equity, and Inclusion

At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We're Helping Make An Impact In Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!