Technical Business Analyst (4016) Jobs

New Value Solutions, a national IT consulting company, is seeking a Technical Business Analyst to help our client transition to an IP based 911 call-handling platform and on an IP based 911 private network known as NextGen 911 (NG9-1-1). This position is responsible for coordinating technical work between departments, clients, and third-party vendors, elicit feedback or requirements, analyze and recommend solutions to improve system operations.

Responsibilities:

• Work with third party vendors in preparing and planning solution implementation Coordinate tasks and activities with partner agencies to accomplish technical and operational deliverables required in the project
• Work with Development team to ensure proper documentation for post implementation sustainment, support, troubleshooting etc.
• Quality Assurance & Control
• Conduct system analysis
• Assessment
• Implement tests processes, policies, and protocols
• Conduct investigative internal process audits and create reports of findings
• Translation
• Develops system, user and process documentation
• Recommend strategies and develop new procedures
• SOPs
• Produce data models
• Facilitate, prepare and/or review technical design and cybersecurity measures
• Develop, review, and monitor technical requirements (architecture, network, servers, database, systems, workstations and other system hardware and software related requirements)
• Conduct a pre-assessment / impact analysis before any solution is implemented
• Define technical terms into business understandable language
• Analyze current / future system efficiency
• Planning and Coordination
• Requirements
• Prepare and analyze system changes and impact to operations
• Provide coordination and liaison with internal and external users of the system
• Technical Operations Support Documentation
• Evaluate technical operations procedures and processes
• Interpret business requirements into systems functional and technical specifications
• Manage technical requirements reference documents
• Analysis and Design
• Track requirement development and delivery

Requirements:

• Experience in Avaya, Komutel, NICE systems and Motorola Radio Telephone Interconnect are highly preferred
• Experience with NG9-1-1 transitions and project teams is preferred
• Certification in ITIL or similar service delivery framework, or technical certifications are preferred
• Experience in contact center systems is preferred
• Certificate in business analysis from the IIBA and project management from the Project Management Institute is preferred
• 5+ years of experience as a Technical Business Analyst

If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

ID#4016