Technical Business Analyst (3971) Jobs

New Value Solutions, a national IT consulting company, is seeking a Technical Business Analyst to help our client transition to an IP based 911 call-handling platform and on an IP based 911 private network known as NextGen 911 (NG9-1-1). This position is responsible for coordinating technical work between departments, clients, and third-party vendors, elicit feedback or requirements, analyze and recommend solutions to improve system operations.

Responsibilities:

• Planning and Coordination
• Evaluate technical operations procedures and processes
• Assessment
• Conduct investigative internal process audits and create reports of findings
• SOPs
• Develops system, user and process documentation
• Prepare and analyze system changes and impact to operations
• Requirements
• Facilitate, prepare and/or review technical design and cybersecurity measures
• Interpret business requirements into systems functional and technical specifications
• Produce data models
• Work with third party vendors in preparing and planning solution implementation Coordinate tasks and activities with partner agencies to accomplish technical and operational deliverables required in the project
• Implement tests processes, policies, and protocols
• Technical Operations Support Documentation
• Manage technical requirements reference documents
• Track requirement development and delivery
• Translation
• Quality Assurance & Control
• Analyze current / future system efficiency
• Develop, review, and monitor technical requirements (architecture, network, servers, database, systems, workstations and other system hardware and software related requirements)
• Provide coordination and liaison with internal and external users of the system
• Conduct system analysis
• Define technical terms into business understandable language
• Work with Development team to ensure proper documentation for post implementation sustainment, support, troubleshooting etc.
• Analysis and Design
• Conduct a pre-assessment / impact analysis before any solution is implemented
• Recommend strategies and develop new procedures

Requirements:

• Experience in Avaya, Komutel, NICE systems and Motorola Radio Telephone Interconnect are highly preferred
• Certificate in business analysis from the IIBA and project management from the Project Management Institute is preferred
• Experience with NG9-1-1 transitions and project teams is preferred
• 5+ years of experience as a Technical Business Analyst
• Experience in contact center systems is preferred
• Certification in ITIL or similar service delivery framework, or technical certifications are preferred

If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

ID#3971