Team Lead - Sales Development Representative

We are busy, growing quickly and have an incredible workforce who are committed to becoming the #1 Software company in the world. Come join HCL’s fast-growing, $1B+ software business and make an impact from Day 1! This is an exciting time to be joining HCL Software, as we expand, invest and grow.

HCL Software is seeking a Sales Development Representative (SDR) Team Lead to manage and build our SDR team while driving new customer acquisition and revenue growth. The ideal candidate will have real-world knowledge of business-to-business sales best practices, a “player/coach” management style, and excellent communication skills. Guiding all of these efforts will be a metrics-driven approach to continuous improvement.

https://www.hcltech.com/software

Responsibilities:

• Individually contribute to SDR pipeline goals while managing and building out your team and processes.
• Drive team adoption of customer relationship management (CRM) software and other sales tools like Linked in Navigator and ZoomInfo/Engage to effectively track SDR activity metrics, campaign effectiveness, and prospect core business issues.
• Maintain up-to-date knowledge of our products, services, and industry trends, including competitor offerings and partnership ecosystems to effectively train your team and better offer insights from the field to product and marketing.
• Optimize team performance by training around business development best practices and tuning sales processes and goals.
• Own top of funnel pipeline generation
• Help marketing to test and iterate on messaging, as well as a mix of outbound sales channels, including but not limited to cold calling, text, email, social media outreach, and research-driven account-based marketing.
• Partner with other sales team leaders, as well as marketing to develop and optimize lead qualification and scoring criteria, allowing us to prioritize outreach and more accurately forecast the value of our pipeline.

What You Will Do:

• Provide recurring coaching on prospecting through 1:1s, call reviews, email coaching, and other training sessions with SDRs
• Report on SDR team activity and results
• Recruit, Train and Manage existing team of Inbound and Outbound SDRs in the US and Canada
• Work closely with the sales and marketing leadership team on areas of improvement

Requirements:

You’ll Bring:

• Excellent English language written and verbal expression
• Advanced online relationship building skills and experience with sales tools
• Expert in inbound and outbound Customer Service Orientation
• Bachelor’s Degree
• Proficiency in customer relationship management (CRM) software and sales tools such as ZoomInfo/Engage, Linked-In Navigator
• Enthusiasm and positive attitude: passion for helping customers succeed is required
• 5+ years of customer care or Contact Center, with experience in a B2B environment (software sales experience a plus)
• Experienced Team Management- minimum 2 years
• Expert Decision Making
• 2+ years of experience managing a business or sales development team
• Skilled Analytical Thinking
• Experienced Organizational Skills
• Expert Multi Tasking / Time Management
• Excellent in sales skills
• Passion for digital techniques and technologies.
• A problem-solving mindset
• Flexibility in scheduling, due to different time zones and locations
• Focus on the Process Sales flow and sales techniques

Location & Languages:

• Required languages: English
• Location: LATAM and Canada

What We Offer:

• A diverse and professional company culture
• Competitive PTO
• Competitive base salary plus annual bonus
• Excellent learning opportunities and career advancement potential
• Full benefits package, including health and welfare insurance coverage on Day 1 of employment.

Travel: <10% travel. Remote/home office.

Why HCL Software

• Aside from work, we are parents, gamers, athletes, adrenaline junkies, fisherman, and so much more – come join our team!!
• An environment that is built on the principle of collaboration
• We offer the unique opportunity to work with iconic brands and organizations
• Be part of a team of smart, fun and open-minded colleagues who come from a variety of industries and diverse backgrounds including digital agencies, large System Integrators and software companies

“We know the best outcomes for both our people and our clients result from including diverse perspectives at the table. To that end, HCL Software is an Equal Opportunity Employer and treats candidates and employees fairly without regard to race, color, sex, age, disability, pregnancy, religion, genetic information, national origin, marital status, sexual orientation, ancestry, political belief or activity, family care or medical leave status, military or veteran status, and/or any other protected classification in accordance with federal, state, and/or local law."