Team Assistant - Contract To November 2023

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Provide back-up support to other positions, as required
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide administrative support services to Care Coordinators
• Enter, update and maintain a high volume of patient data in the electronic database

What must you have?

• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date
• Excellent oral and written communication skills, including strong listening skills
• Accurate keyboarding/data-entry skills
• Excellent organizational skills and ability to work with minimal supervision
• Proficient with database software, MS Word and Excel, and other applications in a Windows environment
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• 2+ years’ related office experience
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• A Grade 12 diploma (minimum)

What would give you the edge?

• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Home and Community Care Support Services
• A college diploma in the health or social services field, or business/office administration
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer

• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Attractive comprehensive compensation packages and benefits

Who we are

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.