System Administrator (6 Month Term)

Canada | Remote | Work from home |

Why You?

Are you an experienced System Administrator based in Canada? Do you want to work remotely for a 6 month term with the good possibility of extension? Do you have strong Windows Sysadmin skills? Can you provide system administration support for one of Pythian’s customers E-Commerce & Logistics website and associated applications and systems? If you Love Your Data™ and enjoy solving complex technical problems then this could be the job for you!

What will you be doing?

• Provide monitoring and level 1 support for the Security Infrastructure systems for IP security cameras and access controls. Coordinate escalated support with integration/support vendor.
• Provide basic monitoring and level 1 support for Genesys PureCloud and Twilio ACD/IVR/CTI cloud services. Coordinate escalated support with vendor.
• Providing level 1 support for designated servers, operating systems and enterprise solutions including Windows Server (2012 and higher), Active Directory (AD) services, Domain Name Services (DNS), DHCP services, NTP services and GPOs.
• Provide monitoring and level 1 support for Kronos time clock system. Coordinate escalated support with vendor.
• Support level 1 monitoring of designated network, system and application components of the enterprise environment thru SolarWinds Network Performance Monitor (NPM), SolarWinds Server & Application Monitor (SAM), SolarWinds IP Address Manager (IPAM).
• Provide primary administration and escalated support for patching of end user operating systems and applications.
• Provide primary administration for Windows Defender for end user devices.
• Provide primary monitoring and administration for Microsoft 365 services including support for 365 Admin services, ADFS, DirSync, Azure password sync, Hybrid Exchange 2016, SMTP services, 365 Exchange services, OneDrive for Business services, SharePoint services, Microsoft Teams and other 365 services.
• Manage end user accounts, permissions, access rights, storage allocations and 365 accounts aligned with best practices.
• Provide basic monitoring and level 1 support for Cisco Unified Communications voice system. Coordinate escalated support with voice system integration vendor.
• Provide monitoring and primary administration for Cisco Fire Power content filtering solution.
• Provide oversight for ServiceDesk Plus asset management information for all IT Technology Services managed infrastructure hardware, software and services.
• Provide monitoring and primary administration for the ManageEngine ServiceDesk Plus ITIL-based service management application system.
• Provide level 1 oversight for designated managed application service providers (ASP) and cloud service providers.

What do we need from you?

• Strong knowledge with Microsoft Windows Server operating systems 2012, 2016, 2019. Microsoft certifications is a plus. Active Directory, DNS, DHCP, File Servers, Print Servers advanced knowledge is required
• Advanced knowledge and Global admin experience with Microsoft Office 365 and Microsoft Teams.
• Knowledge of network technology, especially IP routing, DNS, DHCP, HTTP, SSL, remote administration and performance monitoring.
• Strong knowledge of IP Telephone System. Cisco Preferred.
• Working knowledge of PowerShell and VBScript.
• Strong knowledge of End user Protection, Web Filtering Software. Sophos, Cisco Preferred.
• Strong knowledge of laptop, desktop and server hardware information including CPU, memory, storage, network and BIOS.
• Advanced knowledge and administrative experience with Microsoft Windows
• This is a “wish list” If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! There will be plenty of opportunities to learn new skills and contribute to the Team and Customers needs and grow with Pythian. While we realise you might not have everything to be the successful candidate for the Systems Administrator job you will likely have skills such as;
• Strong knowledge of Service Desk Plus or similar ticketing System.

Disclaimer

For this job an equivalent combination of education and experience, which results in demonstrated ability to apply skills will also be considered.

Pythian is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

The successful applicant will need to fulfill the requirements necessary to obtain a background check.

Applicants must be legally authorized to work in their country of residence permanently– Pythian will not relocate, sponsor, or file petitions of any kind on behalf of a foreign worker to gain a work visa, become a permanent resident based on a permanent job offer, or to otherwise obtain authorization to work.

Love Your Data™ is a registered trademark of Pythian Services Inc.

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