Student Accounts Administrator, Vancouver

About The Opportunity

JOB SUMMARY:

The Student Accounts Administrator will be responsible for advising students/families on all billing, payment, and tuition processes via email, in person, virtual meetings or front desk activity at Northeastern’s Canadian campuses located in Toronto and Vancouver. They will process payments using the payment system and vendor portals. The Student Accounts Administrator will assist with any billing set up/activity for all bills assessed, assist with 3rd party activity, assist with collections activity, student refunds, CashNet, Financial Force and any other Student Accounts related functions. The Student Accounts Administrator will reconcile all accounts related to payments and billing. They will collaborate with participating university partners to support student service and enrollment goals. This position will also assist with any projects related to Student Accounts or general Student Financial Services.

Responsibilities Include

• Process payments, resolve/reconcile collection accounts, work with collection agencies, advise leadership of outstanding collection activity. Work with Finance to determine any escalated activity for collection accounts.
• Assist with billing, Financial Force and Cashnet administration, including set up, rules, reconciliation
• Assist with 3rd party billing, reconciliation, collection.
• Advise students/families on all billing, payment and tuition processes. Process student refund requests, reconcile accounts. Advise students regarding outstanding balances and collection activity

Minimum Qualifications

• Bachelor’s degree required with 1-2 years of related experience in student accounts, bursar, financial aid or student personnel administration
• Knowledge of Salesforce, regulations regarding student billing and payments, Microsoft Word and Excel preferred
• Flexible work schedule required
• Demonstrated ability to work with diverse student populations
• Strong organizational, communication and interpersonal skills required

Position Type

Enrollment

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.