Student Accounts Representative, Vancouver

About The Opportunity

JOB SUMMARY:

The Student Account Representative serves as the primary contact for students, parents, faculty, staff and other involved parties concerning all related activities regarding Student Accounts for Northeastern’s Canadian campuses located in Toronto and Vancouver. This position provides the highest level of customer service (via in person, phone and electronic communications) regarding financial status with the University. The Student Account Representative counsels all current and prospective students and families regarding financing options and financial policies. Ensures the highest level of compliance with federal, state and institutional policies—with complete and accurate processing in the student account. Student Account Representative also process payments, complete financial forms and documents and process student refund requests.

Responsibilities Include

Events and Other duties as assigned:

• Represent the student account at Open Houses, orientations, workshops, recruitment and advising programs.

Student Account Management

• Counsel and advise students and parents on student account policies, payment processing and financing options.
• Research & provide account conflict resolutions with university partners

Student And Parent Customer Service

• Assists with customer service to over 150,000 contacts.
• Through appointments, e-mail, written correspondence and telephone communication, explain line item and summary of student account credits/debits and NU billing procedures.
• Responsible for providing customer service in accordance with federal, state and institutional regulations and policies—over 7,000 separate federal and state regulations.

Minimum Qualifications

• Banner experience preferred.
• Working knowledge of Microsoft Word and Excel.
• Associates Degree preferred, 1 year of experience in a higher education, student accounts/bursar or related field preferred.
• Demonstrated ability to work with a diverse student and parent population.
• Customer service experience required. Strong communication, interpersonal and organizational skills.

Position Type

Enrollment

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.