Servicenow Administrator (12-Month Extendable Contract)

• Duration: 12 months | opportunity or strong likelihood for an extension, or conversion to full time employee

• Location: Hybrid with 2 Days in the office (Downtown, Toronto, ON)

What are the hours of work?

7.5

Will overtime be required (Y/N): If yes, please provide forecasted overtime. No

Describe your department – size, structure, team culture

Currently, we have 4 FTE working on Bank’s ServiceNow and 2 FTE working on CNB

Daily Responsibilities:

• Works closely with the ServiceNow Platform Owner, Product Owners and all other team members to plan, manage, and deliver Releases

• Works with Project Managers to schedule project Stories within Platform and Product Team Releases

• Manages burndown and velocity charts for or more ServiceNow Product teams using

• Establishes the products development timelines, including escalations, to complete the Stories planned for each Release are on schedule

• Holds post-Release assessments and recommends process improvements to the Agile and Demand process owners

• Manages UI Changes with the usage of Web Technologies such as XML, HTML, SQL and integrations using REST, SOAP and API

• Owns ROI measurement on the ServiceNow Now Platform by leading the creation of dashboards related to platform-generated value

• Maintains the definitions of key enterprise-KPIs based on ServiceNow data

• Is responsible for accurate and timely reporting of key data based in ServiceNow

• Develops dashboards, standard reports and Performance Analytics reports based on stakeholder criteria

• Works with Platform Owner, Product Owners, and Process Owners to define, design, and mature business value practices and key KPIs

• Liaises with stakeholders from data engineering to confirm viability and observability of KPIs

• Champions the maturity and rigor of business value measurement throughout the organization

• Set standards and governance for data collection related to value management and reporting

• Liaises with owners and SMEs of other reporting tools to ensure they are accurately reporting data from ServiceNow

What program/technology/software knowledge is essential for this role? Describe in what capacity the selected candidate will be using it?

ServiceNow

Must-have Skills/Experiences and/or Education, certifications, qualifications, designations:

• Minimum 5 years’ experience working in the ServiceNow platform

• Minimum 3 years’ experience with Performance Analytics in ServiceNow

• Excellent knowledge of the ServiceNow CSDB framework, CMDB and Asset structure

• Excellent communication skills, clearly conveys information and ideas through variety of media.

• Excellent analytical and problem-solving skills to resolve technical issues

Nice-to-have Skills/Experience and/or Education, certifications, qualifications, designations:

• Experience in a matrix environment, such as a large, publicly-traded corporation

• Ability to facilitate between and influence key decision-makers

• Strategic thinker with excellent interpersonal skills to work across functions and businesses