Senior Manager, Account Management (Retail Credit Risk Strategy/Analytics)

Requisition ID: 178268

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose Of Job

The mandate of this role is to lead the development of credit risk lending strategies for all retail products to optimize risk/return for Canadian Banking. The incumbent will utilize their analytical, data mining, statistical, credit risk management and leadership skills to achieve success in this role.

The incumbent will ensure all strategies across various stages of account management, provide appropriate reporting and analysis to:

• Recommend changes to business line strategies to ensure the Bank does not take on more credit risk than planned, including a forward-looking assessment to ensure it is within Risk Appetite
• Closely monitor performance to ensure each strategy decision area is delivering both optimal profitability and is aligned with the Bank’s Credit Risk Appetite
• Support the implementation of credit lending policies to ensuring consistency and adherence across different business units and channels
• Introduce changes under a test/control framework to help drive unbiased, evidence-based decisions that improve key performance metrics
• Work closely with business line partners to ensure customer management strategies, credit limits, authorization volumes, and marketing campaigns are within the Bank’s stated Risk Appetite.
• Leverage Champion / Challenger capabilities wherever possible to confirm assumptions and justify changes
• Drive continuous improvement in strategy effectiveness with focus on incremental profitability
• Lead the strategy development and processes for credit limit management, authorization, pricing, re-issue, reviews, OTB management, and overlimit
• Identify root cause, making recommendations to senior management (VP+) and implementing any recommended changes to any / all of customer management business strategies

This position requires technical expertise including experience with risk technologies, portfolio management and behavior scoring to optimize strategies, policies, and business rules. As well as a deep understanding of credit bureau information and processes

Job Responsibilities

• Promote best practices and leverage appropriate risk technologies for all strategy and policy changes
• Evaluate the performance monthly of risk-related strategies and liaise with business partners to assess current/emerging trends and impact to portfolio
• Make recommendations on improvement of existing strategies, procedures, and policies
• Design and develop portfolio segmentations for the purpose of optimization of sales/ profitability and credit risk using sophisticated data mining techniques. This includes identifying opportunities for better management of existing strategies and processes for credit limit, reissue, overlimit, pricing, and authorization
• Portfolio and Strategy Monitoring
• All Customer Management Strategies (Line Management, Authorization, Overlimit, Pricing, Re-issue, Review)
• Monitor, assess and evaluate various customer management strategies as well as overall portfolio performance. Through various dimensions of analysis, work closely with business partners to develop actionable tactical recommendations to enhance program effectiveness and profitability
• Analyze and report regularly on performance of existing portfolio strategies deployed across Credit cards, Unsecured and Real Estate Secured Lines of Credit and Overdraft
• Identify if any credit risks are or will become more than the Risk Appetite Framework. Move quickly to rectify including identifying root cause, making recommendations to senior management, and implementing changes to portfolio and business line strategies
• Lead long term strategies that identify the need for risk technologies. Lead cross-functional project teams to implement. Ensure risk technologies are fully leveraged post-implementation
• Create a test and learn framework specific to portfolio strategies to identify future opportunities using applicable risk technologies, primarily TRIAD

• Support Business Line Initiatives/Projects
• Work with GRM analytics, Canadian business, and product partners to ensure customer management strategies are developed using best practices including decision science and strategies follow divisional minimum standards
• Identify opportunities and recommend changes to business line strategies to ensure the Bank does not take on more credit risk than planned
• Work with business line partners to ensure business strategies across customer management are consistent with the Risk Appetite Framework (a forward-looking, prearranged amount of credit and other risk that the Bank is willing to take)

• Proficient in use of SAS, SQL, Python, R or other programming languages
• Provide ongoing support to the TSYS Migration project team on risk functions, ensure all necessary data and functions are available post migration
• Proficiency in credit risk strategy building and implementation
• Strong communication and presentation skills complemented with solid problem-solving skills
• Support TSYS Migration Project
• Working knowledge of Angoss Knowledge Seeker, SAS Enterprise Miner/Viya or similar tools
• Bachelor’s degree or higher in Business or quantitative field such as Finance, Economics, Sciences, Math, Engineering or Computer Science
• Growth mindset with thoughful curiosity, proactiveness and passion for continuous learning
• Strong business acumen with advanced understanding of retail banking credit products
• Experience in use of Tableau, Power BI, or other data visualization tools
• Solid interpersonal skills with ability to build judicious relationships and influence stakeholders
• 4-8 years of experience in an analytical role with 1-4 years of analytical experience in credit risk management, including statistical analysis and modeling, with successful track record of success in driving development and implementation of risk strategies or models in the financial sector
• Redesign account management strategies where necessary to leverage the new functions available in TRIAD and TSYS
• Experience with TRIAD/TSYS or other account management systems would be an asset