Samsung Assistant Sales Manager - Yorkdale

Overview
Do you have a passion for Tech?
Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere.
Who are we?
OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. We are also the proud winner of Canada’s Best Managed Companies two years in a row.
We’re looking for passionate, driven people who are excited about working for a premium brand such as Samsung. You’ll have the opportunity to become a world-leading expert in a cutting-edge industry.
As an OSL Samsung Assistant Sales Manager, you will support the Sales Manager in ensuring that your store delivers excellence in Customer Experience and Operations, support the Samsung brand, add value, and meet our collective business goals. You will lead by example and always create an environment where team members feel valued, can grow, and function well as a team.
A day in the life of an Assistant Sales Manager:

• Accomplish multi-product sales performance, outstanding customer experience and operational objectives by recruiting, training, assigning, scheduling, coaching, and managing employees
• Participate in weekly store meetings, ensuring team members are up to date on policies and procedures including loss prevention and inventory management protocols
• Teach employees to uncover customers’ needs through skilled questions, perception and empathy, escalating any issues as required
• Reporting to the Sales Manager, the Assistant Sales Manager is responsible for supporting all aspects of sales, customer service and staff development
• Create an open-door environment, upholding professionalism and integrity at all levels.
• Assume an active role in creating an effective store environment with the maintenance of merchandising standards in order to guide employees and customers with ease through their Samsung experience
• Coach staff on compliance with sales standards and programs and always utilize performance management strategies to ensure best in class execution
• Partner with Sales Manager to create strategies that drive sales across multiple categories including; wireless devices, tablets, wearables, home automation products, televisions, accessories and services.

Good thing you have what it takes:

• Possesses strong management, coaching, and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset
• Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise
• Will embody the Samsung brand in every interaction with customers and genuinely care about their needs
• Identifies top talent and proactively recruits, selects and hires team members; has an ability to strategically build a team with supporting succession and performance management plans
• Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency
• Must have high level of interpersonal and customer skills to work with others, motivate employees, and assign work as required
• Effective decision-maker and problem-solver with strong customer service orientation towards consumer and direct reports
• Ability to drive sales, achieve operational performance standards, and drive excellence in customer service
• Minimum 2 years of retail management experience
• Possess a keen eye for merchandising, inventory management, and creating effective store design

What’s in it for You?

• Local, regional, and national career growth opportunities
• Salary with industry leading bonus structure; we will identify and reward commitment to excellence in service and sales
• Ongoing continuous training (online and in classroom) to support your personal and professional development
• Discounts on the newest wireless technology
• Great employee referral program
• Comprehensive health and dental plans
• Exciting incentive programs

If this sounds like you and you’re excited to be a member of our team, please apply now.
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.
We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.