Manager, Sales Jobs

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Sales Manager
The Sales Manager leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience.
Specific responsibilities include (but are not limited to) the following:

• Achieve customer service targets and resolve difficult customer issues
• Identify opportunities to drive business
• Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs
• Maintain all Health & Safety practices to code
• Recruit, select, hire and on-board the best talent
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Lead team to develop, maintain and grow an active store client base
• Participate in and influence the development of store seasonal plans
• Achieve sales targets for the area of responsibility
• Work in collaboration with other store managers to deliver seamless sales/service to customers
• Comply with all Health & Safety policies and requirements
• Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc.
• Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
• Serve as manager-in-charge (MIC) of the store as required
• Regularly evaluate inventory performance and develop strategies for improvement
• Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
• Implement customer relationship and Loyalty management programming
• Maintain high standards of merchandise presentation at all times
• Lead, motivate, and retain a team of high-performing employees
• Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service

The ideal candidate:

• 5 + years supervisory experience with accountability for driving sales
• Retail selling experience in a luxury environment preferred.
• Proven track record of exceeding sales and profit targets
• Entrepreneurial spirit
• Early adopter / change initiator

The measures of success:

• Feedback from internal and external clients
• Individual objectives linked to the achievement of department goals
• Contribution to financial objectives

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.