Retail Solutions Engineer (Remote, Canada)

About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About The Role
Alongside Sales, the Solutions Engineering team works directly with notable brands and entrepreneurs to develop their commerce strategies, whether that is starting or expanding their brick & mortar operations or e-commerce business, adopting our Retail solutions, or leveraging the power of Shopify Payments to scale. This is where you can come in…
As a Retail Solutions Engineer, you’ll drive the technical solutioning for merchants looking for a Retail software solution, build Proof of Concepts, lead demonstrations and enable our sales and partners teams to show how merchants can accelerate the growth of their business with Shopify. You will also liaising with Shopifys’ Retail Product teams for insights, roadmaps and feedback
Since Shopify is not a perfect fit for all merchants, you will also need to be able to understand & provide Shopify's Products fit (or not) based on the merchants business goals and technical requirements, with explanation, in order to save sales evaluation time and resources.
Projects, activities, and expectations of your role include:

• Engaging with clients through requirements discovery and strategic consulting sessions
• Mentoring and coaching the sales team on technical aspects of Shopify Point of Sale
• Aligning with product and RnD teams on future roadmaps and feedback on released features and client trends
• Creating customized product demos and proof of concepts for use during virtual or on-site client demonstrations
• You’ll need to have solid Shopify product knowledge and be able to clearly demo and articulate the value and importance of Shopify.
• Working to help qualify and close deals from a technical requirements perspective with Sales and development partners/agencies
• Becoming an expert on Shopify’s application ecosystem and integrations

Qualifications

• 2+ years of experience in presales solutions engineering or consulting, with experience in handling larger accounts
• Proven ability to lead and manage multiple stakeholder relationships by managing and delegating tasks and responsibilities to both internal and external stakeholders
• Solid understanding of Cloud-based technologies and SaaS fundamentals
• A powerful video conference presence with confidence handling executive-level conversations
• Strong API knowledge (REST and GraphQL) for enterprise integrations.
• Deep understanding of technical strategy as it relates to operating and growing retail and online businesses
• Proven ability to create sales assets (video recordings, slides, technical diagrams, proposals...) to emphasize the benefits of a technology product or service

Is some of this tech new to you? That’s OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.

• Retail experience and knowledge of latest trends (omni-channel, loyalty, supply chain, logistics..)
• Familiarity with Back-end ERP systems and integrations

If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.