Regional Relationship Manager Jobs

Role: Regional Relationship Manager

Function: Retail Support

Department: Retail Support Team

Locations Hiring: ON

Travel: Regular travel to stores within province of employment

Reporting to: Stores Director

Founded in the U.K. nearly 40 years ago by optometrist husband and wife team Doug and Mary Perkins, there are now more than 2,500 Specsavers locations across 11 countries caring for 41 million patients and customers. As market leaders in all of the countries we operate in, Specsavers delivers style and function with quality eyewear at an affordable price, while using the most advanced clinical equipment as a standard part of eye examinations.

Main Purpose of the Role

The Regional Relationship Manager (RRM) role is pivotal in ensuring that new stores launch and continue to operate successfully and meet performance and business expectations. The RRM will work regularly and closely with a store’s Retail and Optometrist Partners to ensure they are effective and capable of achieving their budgets and business plans. Key to this role is the ability to coach, develop, and quickly course correct stores and their Partners. Leaning on the Partner Support team, and Retail Training Managers to support Partner’s basic requests, an RRM is dialed in on day-to-day store performance and KPI delivery and ensuring excellent compliance and execution of the brand standards as we work as a team to grow market share.

Key Responsibilities

Trading, growth and profitability:

• Ensure every Partner in your group is working to drive their own business volume and success through outreach and traffic driving behaviors in and out of store.
• Develop a plan for your stores to ensure we have the appropriate physical capacity in our businesses for the next 5 years.
• Responsible for the development, trading performance and growth of all Partners within your group of stores/Province.
• Support the partners with the formulation and creation of their store annual business plan ensuring it includes colleague/labor resource planning, and an effective in-depth volume growth plan.
• Help Partners deliver on their annual plan and proactively share best practices from other stores, encouraging “pay it forward” across the Partner network.
• Ensure you are up to date with competitor activity and feedback any local competitor information which may have an impact on the broader business.
• Work with your Partners to review and consistently evaluate the store KPIs and when needed drive noticeable improvement of performance.
• Responsible for meeting the Canadian annual plan, and other support office initiatives within your stores.
• Support the partners to deliver the best possible customer journey, recommending improvements and support available to support this.

Partner relationship and support:

• Work cross functionally with support office team to support the development of your stores by leaning on Partner Support and Learning and Development Team.
• Build an in depth understanding of each of the businesses you support.
• Build a supportive and meaningful business relationship with the store partners to support them to grow and develop their business.
• Work with nominated Partners to engage all Partners, plan and deliver effective regional meetings/seminars to drive business improvement. Ensure Regional communications are timely and effective.
• Impartially facilitate two-way communications between Specsavers Canada and partners and between partners, attempting to resolve issues without the need for board intervention. Use escalation tools available to drive compliance.

Store colleague and partner development:

• Support the induction and development of Partners in your stores and seek to continually improve the quality of our Partners.
• Support the store partners with their personal development, acting as coach / mentor as appropriate.
• Ensure there is a people focus as part of the business plan to ensure the effective development of the team.

Risk management:

• Ensure financial and underperforming stores are quickly identified and have a bespoke plan to improve volume and profit within 8 to 12 weeks.
• Ensure stores represent the Specsavers brand and are always compliant.

Key Skills, Ability or Experience

• Is commercially astute and able to think innovatively and creatively to resolve problems
• Ability to coach and guide to help achieve the required outcomes
• Confidence to influence and challenge to ensure the right business outcomes
• Ability to effectively manage stakeholder relationships
• Strong financial and analytical skills
• Ability to build strong personal and meaningful business relationships
• Ability to communicate effectively and at all levels, and adapt your communication style to suit audience and engage and present in a variety of different forums