Acting Manager, Business Relationship Management

LeverageTek is actively seeking a Manager, Business Relationship Management for a 12-month contract with its Ottawa-based customer.

Work Location

The successful candidate will be required to work on-site at the customer headquarters in Ottawa, ON, on a hybrid basis.

Key Tasks

• Maintains knowledge of evolving trends in technology and product/service digital experience and uses this knowledge and expertise to guide clients
• Leads feasibility evaluation of technologies and prepares points of views/proof of concepts, in partnership with Information Technology Services (ITS) and other internal and external resources
• Documents current state and designs target state operating models, using Lean and user-experience (UX) design principles
• Acts as a digital business strategy partner and advisor, creating technology and digital experience roadmaps to support the client’s overall business goals and business plan
• Acts as the main point of contact for the client for all technology requests
• Analyzes work processes, systems, and organizational functions using interviews, observation, data, statistical analysis, and research to determine where and how to generate measurable benefits for the client
• Manages and prioritizes all requests related to digital experience, automation, and process improvement
• Manages a team of full-time Business Analysts
• Works with the BRM Practitioners and Business Analyst to develop business case documents with clearly defined needs and scope and for all priority technology requests

Key Qualifications

• 6+ years of progressive experience in managing, coaching and mentoring personnel as well as managing operating and capital budgets.
• 9+ years of experience in a combination of IT or Business leadership, digital strategy, business support, application support, and project management with a strong record of delivering quality outcomes and client satisfaction
• Business Relationship Management Profession Certification

Qualifications

• Excellent understanding of application development, systems development lifecycle and systems deployment methodologies
• Excellent communication skills. Ability to work effectively with management, peers, staff, and other stakeholders
• Strong understanding of the project management lifecycle
• Bachelor’s Degree in Business, Computer Science, or a related field or a combination of education and experience
• Experience coordinating, working with and presenting to upper management and senior executives
• Excellent conflict resolution skills
• Excellent oral, written and presentation communication skills. Able to communicate well at varying levels of the hierarchy including at VP level
• Proven team management capability
• Excellent contract management skills
• Broad knowledge of major technologies
• Experience in developing closely aligned and pragmatic IT plans/roadmaps to establish technology as a key enabler of business strategy
• Excellent analytical skills
• Experience leading teams and managing deliverables in a matrixed and contracted environment.
• Excellent financial management skills
• Experience delivering automation solutions combined with business process improvement initiatives
• Strong process engineering/design skills

Assets

• Training/certification in Lean Management
• Training/certification in Project Management (PMP, Agile certification, etc.)
• ITIL certification
• Experience in post-secondary education

About LeverageTek IT Solutions

Thank you for taking the time to apply! Since our company’s inception in March 2003, LeverageTek IT Solutions has worked resolutely to become one of the industry’s most recognized and trusted suppliers of technology staffing and business consulting services. With hundreds of successful engagements to our credit with many of Canada’s leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis. We work with customers across all sectors including academia, aerospace, aviation, finance, government, health care, high tech, military, not-for-profit, and more.

Our responsive service and ability to deliver the right fit, on time and within budget, typically leads to repeat engagements and a long-standing relationship.

• Accessibility accommodations are available upon request.