Project Administrator, Fulfillment Jobs

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

Continuously drive Operations department forward towards business results, customer experience, and departmental efficiencies through a high focus on innovation. Your top of class communication, organizing and customer service skills will deepen customer engagement and help Softchoice reach NPS scores never seen before in our industry.

What you’ll do:

• Create relationships with internal teams and partners to align everyone to the same goal, providing the customer with service beyond their expectations
• Attend and participate in team meetings
• Perform operational tasks, including but not limited to, order management, inventory tracking, and delivery statuses.
• Complete data entries in Salesforce
• Communicate escalations directly with customers to help resolve any issues
• Quality check and process upwards to 100 orders a day for a high-profile enterprise customer
• Communicate order statuses and known issues during team meetings
• Identify and resolve order issues

What you’ll bring to the table:

• Past experience with Salesforce an asset
• Experience completing data entries in a fast-paced environment
• Able to build and maintain new relationships and skillfully overcome challenges with customers and team members
• Experience with using Microsoft Office (eg. Word, Excel, Outlook)
• Action oriented and able to resolve problems in a timely manner
• Excellent time management and organizational skills

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
• Comprehensive benefits from day one of employment.
• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
• We offer an opportunity to build and grow a career in the technology industry.
• We offer hybrid and remote working opportunities.
• Softchoice has been certified as a Great Place to Work in the United States for several years.
• We offer meaningful work and opportunities for career growth.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 5110

EoE/M/F/Vet/Disability 

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Associate